Swan- busy, booked, rude?
I've never stayed at S&D, but will be. My father decided to surprise the family and book rooms for Sept. 2013. However, he booked the opening weekend of F&W...a time I would like to avoid due to crowds.
I asked him why he picked that weekend, and he said both hotels were booked up the rest of that month. That was the only weekend available. I couldn't believe a year out, they would only have 1 weekend of rooms free.
I called S&D to see if he was mistaken. I dealt with an employee who didn't want to answer my questions, since I already had a room (weird), but eventually said it was true. They were all booked.
So, to those that have booked/stayed with either the Swan or Dolphin- Is this common for them to be booked this far out or am I walking into a particularly nightmarishly busy stay?
Also, please tell me the staff aren't always so short and cold with customers......