Originally Posted by
WDWdriver
In this case we already knew that Dinosaur had experienced a down time. But, yes, if there is any doubt we can call to verify an attraction down time or an unusual delayed seating at a restaurant.
In another case a family member arrived at the end of the FP window to tell us that the rest of the party was on the way, but was moving slowly due to an elderly person in the group. That was a smart thing to do, and they were all allowed in when they arrived late. The new rules are in place, but the CMs still have a lot of discretion as to when they are enforced.