Originally Posted by
MrPeetrie
I think there is a complete shift in the business model. If you read “Keys to the Kingdom,“ the Disney rep, while speaking to a group of trainees, asks the question, “Who is Disney‘s competition?” The answers vary but are all in the entertainment industry. Then he asks, “What about department stores? What about landscapers?” He asks the trainees if they’ve ever called those customer service departments. “Did you ever call Disney‘s customer service? Did you compare the two? The truth is: our competition is anyone with whom we are compared.“
Have you called Disney’s Customer Service lately? You may be on hold for two hours! They are in bottom-line mode at the moment. Anything they think you perceive you are getting for free, they are cutting out! And these “freebies” are not free. They are all factored that into the ticket price.