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  1. #1
    Join Date
    Aug 2001
    Location
    North Carolina
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    Unhappy Online check-in not work :(

    I realize this is no biggie, and it won't ruin the magic of my upcoming trip; but I was disappointed that online check-in will not work for me. I am arriving for the W&D Half Marathon and booked my resort, POFQ, through runDisney. While my WDW account retreives my reservation and prompts me to do the online check-in it won't work. I look at online check-in as another great step in preparing for my pending trip and it means I am almost there, so I was disappointed that when I called WDW they told me my reservation is fine but apparently my confirmation number will not allow online check-in. While I hope it will not be crowded the night I arrive, at 8PM, I also have to wait through the normal check-in line

    Just complaining that I wish it would not prompt me and offer it, if it is not available. Yet I honestly don't understand why I can't use the service since I booked through runDisney.

    Oh well, I arrive in 6 days. Very much looking forward to my trip!

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  3. #2
    Join Date
    Mar 2007
    Location
    Philadelphia Area
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    I'm sorry that you're not going to be able to use the online check in... and I see why you're disappointed that you got a screen for something that you couldn't use!

    I did want to reassure you that even if you don't have the online check in that things can still go smoothly. We couldn't use it on our last trip but when we got to the resort, there were only 2 families in front of us for check in so we were processed in less than 20 minutes. (And part of that was because they took a picture of my DS for their scrapbook and got him some balloons for his birthday- can't complain about that )
    -Laura
    Engineer by Day... Imagineer in my Dreams!

  4. #3
    Join Date
    Dec 2002
    Location
    NE PA
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    Unfortunately, RunDisney is yet another little division under the Disney Corporate Umbrella. It is not the same as DRC (room only reservations) or WDW Travel Co (package reservations).

    RunDisney is group space allocated to that division of the Disney/ESPN company. It comes with its own set of rules and regulations. Evidently, online check-in is not one of its perks.

    Nanc
    Nanci Rossetti
    Vacation Specialist
    Magical Journeys
    http://www.yourmagicaljourneys.com
    The Magic begins with YOU!
    The Official Travel Agency of INTERCOT.com

  5. #4
    Join Date
    Aug 2001
    Location
    North Carolina
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    Thanks for the info, I guess that semi explains it. I know I will have a worry free weekend, as I am going to the Happiest Place on Earth! Like we said, it is just frustrating they prompt me to do online check-in but it is not available. Also, the number they gave me to call on the error message is not correct. When I phoned, they transferred me to tech support. The guy really tried to help me, walking me through then even trying to do it himself. At this point he tried to convince me I was with a conference thus why it was not open to me. He really did try hard to help me, but again, just frustrating.

    So sweet you got balloons, I bet it was a great picture. Those delays while waiting in line don't bother me, it is fun to watch

    Yet, it is only 5 days and I will be happily buckling myself into my airplane seat to begin my journey.

    W&D here we come!!!!!

  6. #5
    Join Date
    Oct 2003
    Location
    New Hampshire
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    My one and only experience with online check-in was terrible. I waited 25 minutes to speak with someone, as the people in front of me (2 separate groups) were busy arguing their charges and accomodations. Not sure I'll ever use online check-in again.
    Feb 1990 - FW
    Oct 2000 - YC
    Sept 2001 - MK
    May 2002 - DL
    Sept 2004 - BW
    Dec 2004 - WL
    Feb 2005 - POFQ
    Oct 2007 - FW CABIN
    Dec 2008 - ASMov
    Oct 2009 - DVC Member!
    Jan 2010 - SSR
    Aug 2011 - BLT, Universal, BCV
    April 2012 - WL Villas
    Feb 2013 - Disneyland!

  7. #6
    Join Date
    Aug 2001
    Location
    North Carolina
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    140
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    I guess it can go either way, I have used it twice before and loved it.

    I am hoping for a 8PM check-in on a Thursday night, using ME. Fingers crossed it is not a busy time. I think the W&D Half will ramp up this time, but still we are at WDW

  8. #7
    Join Date
    Aug 2008
    Location
    Whitwell, TN
    Posts
    1,560
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    Quote Originally Posted by NH Disneyfan View Post
    My one and only experience with online check-in was terrible. I waited 25 minutes to speak with someone, as the people in front of me (2 separate groups) were busy arguing their charges and accommodations. Not sure I'll ever use online check-in again.
    The important thing to remember about online check-in is there is NO reason, once you get to the front desk, that you don't just get in the shortest/fastest line. Any CM there can give you your packet and you will be on your way. As a a matter of fact, for all three of my online check-in experiences I was given my packet by a CM from the regular line (twice they waived me over, once I intentionally got in their line).
    Disney Dream May 2019, WDW Dec 2019

    18 Oct ASMv
    16 (APs) Jan POR, Feb CSR, April ASMv, June BC, Oct Pop & Cabins, Dec ASMv & AKL & Pop, Jan '17 POFQ (10k!)
    15 May Pop&CBR pirates
    13 Oct ASMu&AoA
    10 (APs) June CR, Oct AKL&Pop, Dec Pop
    07 March ASMv
    04 June POR
    94 June Onsite

  9. #8
    Join Date
    Mar 2002
    Location
    PA, Amish Country
    Posts
    4,461
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    The online check in did not work for me this week- it was a pain to get checked in once I got to the resort. I wouldn't do it again- next time I will just wait until we arrive.
    We'll Go On....Off To Neverland

    Wishes!

    It's A Great Big Beautiful Tomorrow....Where Dreams Really Do Come True

    Never Forget It was All Started By A Mouse....TTFN

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