So I have seen and heard a whole lot of commentary on the tour group problems. I have experienced them myself. There's no sense in re-hashing the problems, I'm just looking for some discussion on solutions.
So what have you all done that has been successful in helping to manage the crowds and groups? What's the most effective way to deal with 'incidents' as they arise? Is there a hotline you can call? How effective has been discussing with cast members? What CM's are most effective to talk to?
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