Quantcast One Castmember's Decision
 
INTERCOT: Walt Disney World Vacation Planning Guide Walt Disney World Disney Cruise Line Mousehut Mail WebDisney News INTERCOT: Walt Disney World Vacation Guide
News Discussion Theme Parks Resorts Info Central Shop Interactive Podcast INTERCOT Navigtion
 

Results 1 to 13 of 13
  1. #1
    Join Date
    Mar 2007
    Location
    S.E. Missouri
    Posts
    1,290
    Post Thanks / Like

    Default One Castmember's Decision

    This may be quite trivial information, but yesterday, i spoke to the mother of a Customer Relations CM. The mother and the rest of the family are members of our Church, we have met them at WDW before, and occasionally talk Disney.

    She told me that for quite a while, her daughter considered Disney her career. But with all the changes My Magic + is bringing, she has decided to leave Disney next month. She believes this is a very good time to earn her Masters Degree, and consider other choices.

    Again, this is one Cast Member. But i thought it was interesting enough to pass this along.

  2.     Please Support INTERCOT's Sponsors:
  3. #2
    Join Date
    Aug 2003
    Location
    Modesto, CA
    Posts
    3,493
    Post Thanks / Like

    Default

    Great. Now's it's affecting CMs. I'd love to have her leave a good quote on this site concerning why Fastpass- made her bail.
    My name is Gator. You killed my Sorcerer's Hat. Prepare to die.

    DL 2-17,8-17, 11-17; DL 2016; DL 11-2015; DL-DL-Hotel 2-2015; DL 2014; DL-Paradise Pier 2013; POFQ Dec 2012; CSR - Jan 2011; AKL-Kidani - Jan 2010; A.S.Mov - Dec 2008; CSR - Dec 2006; DL Feb 2006; CBR - Feb 2004; POR - Jun 2002

  4. #3
    Join Date
    Jul 2003
    Location
    At the Edge of Reason
    Posts
    12,581
    Post Thanks / Like

    Default

    There's it a lot of career employers anymore period. Most employers don't care for their employees, they are just a necessary expense that they work hard to reduce/eliminate. Labor is really just a commodity..

    I am currently trading time for money myself, I make no bones about it, in work or out.

  5. #4
    Join Date
    Mar 2007
    Location
    S.E. Missouri
    Posts
    1,290
    Post Thanks / Like

    Default

    Quote Originally Posted by Gator View Post
    Great. Now's it's affecting CMs. I'd love to have her leave a good quote on this site concerning why Fastpass- made her bail.
    The family has a trip planned in the very near future. And the mother seemed very apprehensive about it. They are not members of any Disney Fan site as far as i know. So i must assume the apprehension is coming from the daughter who is having to deal with guests issues and complaints.

    If i get a chance to talk to the CM when she comes home in January, i'll let you all know.

  6. #5
    Join Date
    Apr 2002
    Location
    chicago
    Posts
    357
    Post Thanks / Like

    Default

    Where I understand this CM's decision it appears that there is more going on than just Fastpass+. The CM is going on to earn a Master's. I would blame Disney's policies, as others have, if the CM was going to Universal and making a career there.

    I am pretty sure that this CM is in the veeeerrrryyy small minority that would be leaving due to policy changes.
    23 Trips in 21 Years, Including 5 Disney Cruises, From Chicago
    Hopefully DisneyLAND summer 2014!
    DVC Member

  7. #6
    Join Date
    Sep 2005
    Posts
    24
    Post Thanks / Like

    Default Really?

    It seems a little bit of a reach that someone would change their career objectives on the perceived failings of a program during its rollout. I realize that many think My Magic is an earth-endingly bad program/idea but ...

  8. #7
    Join Date
    Oct 2007
    Location
    East Brunswick, NJ
    Posts
    958
    Post Thanks / Like

    Default

    Quote Originally Posted by gsimpson View Post
    It seems a little bit of a reach that someone would change their career objectives on the perceived failings of a program during its rollout. I realize that many think My Magic is an earth-endingly bad program/idea but ...
    .....it's ...perhaps, not the new program / system roll-out alone ...but just one of many straws that piled up to break the camel's back.

    ...my 24 yr old daughter has several friends that are CM's (got their start thru the college intern program) ...and their communications to her (regarding WDW) have been on the negative side of the scale for quite some time. Most of the issues seemed to be an extreme disconnect between the upper mgm't. (policy makers) and the rank and file CM's that deal with the day to day results of 'policy'.

    ...several CM's that I spoke with (quite candidly) on our last trip, verified what info came thru my daughter as provided by her friends. I saw a lot of unhappy faces this last trip, and because the CM's are the everyday "face" of the company ...it seems to say a lot about what's going on out of the public eye.

    .....also, it's not just those that are working in the parks / resorts or transportation that we see everyday. One friend of hers is ...I guess for lack of a better word, 'an imagineer' working in an art dept ...and he says that morale is not exactly "happy & peppy".

    ....so ...as I noted ...perhaps the MM+ is just the last straw?
    April '04- POP
    "Jersey Week" '04 - ASM
    "Jersey Week" '05- POP
    "Jersey Week" '06- POP
    "Jersey Week"'07- DCL & POP
    "Jersey Week" '08- POP
    Dec '09- Jan '10- POP
    Aug-Sept '10- POP
    Aug-Sept '11- POP
    Aug-Sept '12- POP
    Aug-Sept '13- POP
    Aug '17 - POP

  9. #8
    Join Date
    May 2000
    Location
    Houston, TX
    Posts
    14,516
    Post Thanks / Like

    Default

    Quote Originally Posted by JerseyDad View Post
    .....also, it's not just those that are working in the parks / resorts or transportation that we see everyday. One friend of hers is ...I guess for lack of a better word, 'an imagineer' working in an art dept ...and he says that morale is not exactly "happy & peppy".
    Then I guess the work environment at Disney World is just reflecting the work environment of many other companies in these tough economic times. Expecting people to do more with less and to roll with the punches. I would venture to say that most CM's probably put up with it, MM+ or not, so that they can maintain their employment and income. It will be interesting to hear what your friend's daughter says, though.
    Beth
    INTERCOT Staff--
    Theme Parks and Accommodations



    Take a look at what INTERCOT's wonderful sponsors have to offer!

  10. #9
    Join Date
    Apr 1999
    Location
    Sunman, Indiana, USA
    Posts
    3,056
    Post Thanks / Like

    Default

    This reminds me of the old saying, "Employees don't leave their company, they leave their boss."

    Who knows the details, but to describe a CM leaving as "MM+ is now affecting the CMs" is a stretch.
    First Trip *:
    Fort Wilderness Resort and Campground - June, 1974

    Last Trip *:
    Port Orleans/Saratoga Springs - March, 2017

    Next Trip *:
    Bay Lake Tower - March, 2018

    And about 40 more in between....

  11. #10
    Join Date
    Apr 2006
    Posts
    389
    Post Thanks / Like

    Default

    I know how the CMs feel about the policy changes from upper management that just seem so out of touch. I used to work for a large supermarket chain that somehow always makes the fortune best company to work for list, I remember our manager one day saying at a meeting "if you hated your jobs here, I would know it"... yeah all the employees hated working there. Really, they had no idea what was going on with the front line employees, and all these new programs got introduced that looked great on paper but in practice just seemed make you say "what are they thinking"

    To be frank, it really doesn't suprise me that the CMs feel this way, because I too feel the same way as a guest on the subject

    I had already started doing DL instead of WDW for the most part because it requires much less effort and planning. Last time I checked, I'm going on vacation aren't I?

    But basically, as long as DL does not to MM+, I am not very interested in doing WDW, unless there's an extremely good deal going there. It just seems so confusing and the idea of going here is to relax and just have a good time, why make it complicated?
    1988- Off site
    1989- Off site
    1990- WDW Hilton & Swan
    1997- Dixie Landings (now Port Orleans Riverside)
    2005- Shades of Green
    June 2006- Pop Century
    Jan 2007- Disneyland- Disneyland Hotel
    Jan 2010- Disneyland- Double Tree Orange
    Oct 2010- Disneyland- Off site
    Sept 2011- All Star Sports

  12. #11
    Join Date
    Jan 2009
    Location
    Central Texas, Walnut Springs
    Posts
    155
    Post Thanks / Like

    Default

    Quote Originally Posted by tigmickey View Post
    Where I understand this CM's decision it appears that there is more going on than just Fastpass+. The CM is going on to earn a Master's. I would blame Disney's policies, as others have, if the CM was going to Universal and making a career there.
    Aha! How do you know for sure that Uni doesn't require their Team Members to have a Masters Degree?

    Just kidding. I saw the opening and thought I'd take it...

  13. #12
    Join Date
    Mar 2002
    Location
    Neverland
    Posts
    4,071
    Post Thanks / Like

    Default

    Quote Originally Posted by frozman View Post

    I had already started doing DL instead of WDW for the most part because it requires much less effort and planning. Last time I checked, I'm going on vacation aren't I?

    But basically, as long as DL does not to MM+, I am not very interested in doing WDW, unless there's an extremely good deal going there. It just seems so confusing and the idea of going here is to relax and just have a good time, why make it complicated?
    The intention all along was to rollout at DL as well once all the kinks & bugs are worked out at WDW.
    Too many trips to keep track of now! Vacation WDW twice a year so any questions ask freely ☺️

  14. #13
    Join Date
    Jul 2002
    Location
    47 miles from the Magic! Babson Park, FL
    Posts
    2,557
    Post Thanks / Like

    Default

    Unfotunetly many many places are the same. Often the upper management has no idea how it really is down "low". Things can be poop at any job. Sometimes it *is* in the attitude you take towards it. There are things that drive me nuts about my job and the lack of integrity and "know how" of administration.

    That said, I love 'what' I do and choose my attitude each day.

    That said, there *are* times when it gets to be too much in a job and if you find yourself in that spot then sometimes moving on is the best thing.
    Terra - Wife, mother, special needs teacher. Disney addict! o

    Advocate for my 2 sons. David: Auto-immune disorder. Praying for remission!ASD/SPD & Aaron: ADHD/Anxiety/ASD. Life makes us stronger!

Share This Thread On Social Media:

Share This Thread On Social Media:

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

 
Company
Advertising
Guest Relations
Community
Discussion Boards
Podcast
Newsletter
Shop
Social
Facebook
Twitter
Instagram
YouTube
Pinterest
Subscribe to our Newsletter
Enter your email address below to receive our newsletter:
INTERCOT Logo PRIVACY STATEMENT / DISCLAIMER | DISCUSSION BOARD RULES
Since 1997 INTERCOT - a Levelbest Communications Website. This is not an official Disney website.
> Levelbest Network Site