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Results 1 to 6 of 6
  1. #1
    Join Date
    Feb 2004
    Location
    QUEENS,NY
    Posts
    1,501
    Post Thanks / Like

    Default DVC is heartless.

    I made our ressies early in the year for BLT 11/ to 11/13. Last month we found out that my sister has cancer and will be getting surgery sometime in October. I will be her care giver for about 8 weeks. I canceled our vacation and DVC says I have until end of January to use our points or lose them. I tried to explain the situation and the supervisor repeated use them or lose them. Now it looks like we will lose a whole years worth of points.
    I always thought that a company like Disney had a heart. Apparently, I was mistaken.
    PETE FROM NYC
    DISNEY NUT SINCE THE 1950s.
    I AM POOH SIZED AND PROUD OF IT.
    FORGET ABOUT THAT OTHER FAT GUY ON TV.
    I AM THE REAL KING OF QUEENS
    TWELVE TRIPS FROM 1975 - 2007 all by plane
    Drove down 2009,2010,2012,2014.
    DVC since 9/09. We own at BLT.
    Next trip: 11/1 to 11/12. BLT

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  3. #2
    Join Date
    Aug 2008
    Location
    Morristown NJ
    Posts
    7,146
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    Default

    Sorry to hear about your sister. I would call back and ask if under the circumstances they could make a one time banking exception. I've heard of them doing it for people before on a case by case basis. If they still refuse you should contact the timeshare Store and see if they can rent them out for you. You could also try David's. Good luck.
    - Lynn -
    INTERCOT Staff: Theme Parks, DVC

  4. #3
    Join Date
    May 2001
    Location
    Imaginoppolis, Imagination Island
    Posts
    14,530
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    Default

    In addition to Lynn's suggestions, hand written letters still go a long way in situations like these.

    You could try contacting the following:

    Ken Potrock
    Senior Vice President & GM Disney Vacation Club & Adventures by Disney
    1390 Celebration Blvd
    Celebration, FL 34747
    Figment! aka Jason ºoº
    INTERCOT STAFF
    News, Rumours & Imagineering
    Dining
    Vacations Beyond Disney

    ~It’s what us storytellers do; we restore order with imagination, we instill hope again and again~

    ~We keep moving forward, opening up new doors and doing new things~

  5. #4
    Join Date
    Sep 2006
    Location
    MICHIGAN
    Posts
    2,507
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    Default

    Sorry to hear your news. I'm sure someone will rent out your reservation....
    Pirate Granny



    October 2020 — 3 nights OKW, 3 nights Poly Lakeview and 1 night BWV studios
    November 2020 — BRV studio 9 nights
    December 2020 entire family GV OKW
    December 2020 January 2021 BCV studio

    OH YEAH BABY !!! Proud owners at OKW + BCV + BRV + RR

  6. #5
    Join Date
    Oct 2016
    Posts
    1
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    Default

    Call Back again. I was told the same thing when I called to cancel a couple of years ago. My mother-in-law was placed into hospice 2 days before we were suppose to go. I called again, once things settled down, and the CM didn't ask any other details and just put them our pool as normal points.

  7. #6
    Join Date
    Jul 2001
    Location
    Lincoln, NE USA
    Posts
    1,277
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    Default

    In case that doesn't work out, there are places that pay you good money for using your points. You can google them to find out who, etc. We did it once and it worked great. I couldn't believe how much we got for renting a 2 bedroom unit at Beach Club. Best of luck and prayers to your family.
    30+ trips; DCV owner at Beach Club Villas; 4 Disney cruises; 2 trips to Disneyland

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