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  1. #1
    Join Date
    Jun 2004
    Location
    Iowa
    Posts
    288
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    Default MDE app not showing fast passes?

    So...I'm a relatively experienced Disney traveler (at least a couple of trips per year for the past 17 years) so I've used the My Disney Experience app a lot. We have a trip coming up in 3 weeks and have resort reservations, fast passes and some dinner reservations. When I look at the website on my computer, all things show up. In the app on my phone, only the resort reservations and dinner reservations show up...no fast passes. Has anyone else had this problem? I've checked and the app is updated to the most recent version.

    I would appreciate any words of wisdom, since I'll be using the app to remember fast pass times once we're at the parks. Thank you!
    Wendy

    "Everybody wants to be a cat. Because a cat's the only cat who knows where it's at."

    Upcoming trips:
    August 2018: Honeymoon trip for DD and her new husband
    September 2018: Food and Wine trip
    March 2019: Disneyland Food and Wine trip?

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  3. #2
    Join Date
    Aug 2008
    Location
    Whitwell, TN
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    1,562
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    Default

    First, update the app to the latest version...but you already checked that.

    Second, log out of the app, then log back in.

    Third, it sounds odd, but try doing a "forgot your password" reset of your password. It could possibly fix the issue.

    Fourth, if all else fails, call the MDE helpdesk. This is not an uncommon issue and sometimes they have to fix something over the phone.
    Disney Dream May 2019, WDW Dec 2019

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  4. #3
    Join Date
    Jun 2004
    Location
    Iowa
    Posts
    288
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    Default

    Quote Originally Posted by Goofy4TheWorld View Post

    Second, log out of the app, then log back in.
    Oh my goodness.....this worked! It's just like at work when your printer won't print anything, you call the IT people and they ask if you've turned it off and back on again, because that's the fix 9 times out of 10! Thanks for the help!!
    Wendy

    "Everybody wants to be a cat. Because a cat's the only cat who knows where it's at."

    Upcoming trips:
    August 2018: Honeymoon trip for DD and her new husband
    September 2018: Food and Wine trip
    March 2019: Disneyland Food and Wine trip?

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