Magical Express FAQs:

What is the cost for this service?
Disney’s Magical Express is a complimentary service to Walt Disney World Resort Guests.

What if a guest doesn’t want the service? Is there a credit?
If a guest elects not to utilize the service, they will not receive a “credit” to their reservation.

Which Resorts are included?
All Walt Disney World Resort hotels other than the Walt Disney World Swan and Dolphin hotel, the hotels on or near Hotel Plaza Boulevard and Shades of Green. The Disney Vacation Club Resorts at Vero Beach and Hilton Head are also excluded. If a Guest moves to an off-property resort, they are on their own for transportation back to the airport.

Can a Guest book a one-way airport transfer (to or from)?
Yes.

Can a Guest book return transportation to the airport while on property?
Yes; guests can book return transportation to the airport by calling Disney’s Magical Express Guest Service. The Resort Front Desks will have a communication card with the phone number to hand to the Guest.

Can a Guest book a “luggage only” transfer?
No.

Can a Guest book transportation upon arrival at the airport?
No. Guests must book Disney’s Magical Express service reservation at least 10 days prior to arrival, so that they fully benefit from the service and a seamless luggage delivery to their Resort room.

What is the cutoff date for booking Disney’s Magical Express?
Disney’s Magical Express must be booked within 10 days of arrival.

Do international Guests have to claim luggage?
If Orlando is the Guest's first port of entry into the United States then the Guest claims their luggage after debarking the plane (luggage is not transferred to Baggage Claim at this point). The Guest proceeds through the Customs process with their luggage. When complete the luggage is given back to the airport to be transferred to Baggage Claim and Disney’s Magical Express service pulls the luggage on behalf of the Guest.

If Orlando is not the Guest's first port of entry into the United States then the Guest has already completed the Customs process and does not have to claim luggage.

Is the luggage pulled prior to Resort check-out?
No. However, the Guest may request Bell Services’ assistance with their luggage to the motor coach area, but it is not transferred separately as it is on the inbound service.

How many stops will the motor coach make between Orlando International Airport and the guest’s Disney Resort hotel?
Anywhere from three to four stops to drop off guests at various Disney resort hotels.

Will the motor coaches accommodate wheelchairs?
Yes.

Will Disney’s Magical Express provide wheelchairs at the airport upon arrival?
No.

How does return transportation to the airport work?
Complimentary transportation from the Disney Resort to the Orlando International Airport is available to all Disney Resort Guests.

A secondary benefit of the return trip to the Orlando International Airport – Resort Airline Check-In – offers remote check-in for select Guests, allowing them to check their luggage and receive their airline boarding passes at their Disney Resort. At this time, this remote check-in service is only available for Guests flying domestically on the following airlines: American, Continental, JetBlue, Alaska Air, Delta, Northwest and United/Ted..

With this service, Guests with late flight departures no longer have to worry about their luggage after they check-out of their Resort; they can simply check their luggage at the Resort Airline Check-in Desk and then enjoy their last day of their stay.

How will Guests know what time the motor coach leaves from their Resort to the airport?
The Guest will receive a departure notice the day prior to check-out advising of the motor coach pick-up time based on the provided flight information. The general rule of thumb is 3 hours prior to the flight departure.

Where are the Resort Airline Check-in Desks located?
Each Resort will have a dedicated check-in Desk located in or near the lobby or outside at the entrance to the Resort. The Desks will be located in prominent locations with easy access.

Are gratuities included for the luggage delivery to the Resort room by Bell Services?
Yes, but for the inbound service only. Gratuities are not included if the Guest elects to utilize Bell Services for assistance with their luggage from their room to the motor coach pick-up area upon departure.

Is the Resort Airline Check-in service operated by Walt Disney World?
No. It is operated by a Transportation Safety Administration -approved third party company on behalf of the participating airlines.

When is the earliest a Guest using the remote check-in can check-in for their airline?
12 hours prior to their flight departure time.

When is the latest a Guest using the remote check-in can check-in for their airline?
2¾ hours prior to their flight departure time.

What does the Guest need to provide at the time of the airline check-in?
Government issued ID (e.g. driver’s license, passport) and their Key to the World card to verify that they are a Walt Disney World Resort Guest.

Will you continue to operate the Auto Car Care Center on Disney property that allows Guests to pick up a rental car?
Yes.

Is Disney’s Magical Express only available to Guests who’ve purchased air through the Walt Disney Travel Company? Or only to Guests traveling on a package?
No. Disney’s Magical Express is a service available to all guests staying at a Disney Resort, irrespective of whether they have purchased a package or booked air through the Walt Disney Travel Company, directly with the airline, or through another channel.

What service will guests on a Disney Cruise Line 7-day land and sea vacation receive?
Disney Cruise Line Guests that purchase a 7-night land and sea package including ground transfers from Orlando International Airport will utilize Disney's Magical Express.

Does the Guest have to utilize Disney’s Magical Express return transportation service back to Orlando International Airport to participate in the Resort Airline Check-in?
No. This service is available to Disney Resort Guests on outbound flights with domestic service provided by American, Delta (including Song), Continental, and United (including Ted). They can take advantage of the motor coach transportation back to Orlando International Airport or arrange their own transportation. 

What about carry-ons? What are they going to do with those? Will there be room on the bus or will they be stowed underneath?
Carry-ons stay with the Guest. Either inside the motor coach or stowed underneath depending on the size.

Is there a limit to the number of bags a guest can check at their resort versus checking in directly at the airport?
The Resort Airline Check-in Desk will follow the same guidelines as the participating airlines.

What about young kids? If I check a car seat, will I have to retrieve from baggage claim? Or is there another recommendation?
Because of a Dept. of Transportation regulation, children are not allowed to be seated in a car seat on the motorcoach. Therefore, if a guest carries on a car seat it will be stowed underneath the motorcoach.

Will the buses be resort-specific?
Buses are not resort specific, but they will likely only stop at two or three resorts. Absolute maximum stops (very infrequent) will be four resorts in the same resort area.

What if the Guest misses their flight? Where will their luggage go?
If a Guest checks their luggage from their city of origin in time to make their originally scheduled flight, their bags are likely to make it to Orlando International Airport as scheduled, even if they miss their flight. Disney representatives will pull their bags and wait for the Guest’s arrival before forwarding them to their resort hotel.