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INTERCOT > Interactive > INTERCOT Insider Archive > April 2014: Edition One

April 2014

Brought to you by INTERCOT's network of sites:
INTERCOT - Walt Disney World Inside & Out
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The air is getting warmer and a new parade is marching down Main Street USA; that must mean that Spring has sprung and another edition of the INTERCOT Insider is in your mailbox.  In this Springtacular edition we take a look at the brand new daytime parade at the Magic Kingdom, find out what it is like to stay among the animals at Disney's Kidani Village resort, and take a look forward to some Summer savings.   Hang on to them hats and glasses, cause this here's the most informative ride on the internet!

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<<Home Away from Home with Hammer>>

INTERCOTee Hammer stayed at the Kidani Village this past Fall.  Here's the experience she has to share:

We were in a savanna view 2 bedroom handicap accessible villa which was our request to accommodate our Mom. Interesting thing we discovered on this trip. Just so everyone is aware, not all of the bathrooms are wheelchair/handicap accessible if there is more than 1 bathroom in the unit; just that one of the bathrooms is accessible. On all of our previous DVC trips, the handicap accessible bathroom has been the master bathroom. It was the second bathroom attached to the 2nd bedroom in our room at Kidani. Required us to do a little shuffling around for sleeping arrangements, but as there are 3 bathrooms, Mom could still have the bathroom devoted for just her use.

We loved having the large continuous balcony! We had a great deal of animal activity outside our room. We saw giraffes, Anoke cattle, gazelles and various other animals throughout the week. We started having afternoon happy hour out there; just a glass of wine and watching the animals! Room was in very good shape for the most part. Discovered the dishwasher door would not shut properly when we went to run it. Was quickly fixed with a call to maintenance.
Service- For the most part, the Cast Members were really fantastic. I want to especially point out how great the valets were. We use valet a lot due to my my Mom and her wheelchair. Every one of the valets would help us with the chair. My sister and I are used to having to lift the chair so it was nice to have someone else take care of it. The valet at Beach Club even remembered us when we were back there a second time and called us by name. While this is outsourced, these Cast Members still maintained Disney standards. I make a point to mention that before I move on to my next topic.

The one exception was Bell Services. When we checked in, our room was not ready, so bell services took our luggage to store, one of the things being a cooler with IV bags of medication which had to be administered to my Mom daily (Mom would have her IV in the afternoons, Cheryl and I would have a glass of wine ). The cooler was clearly marked as medication and that it needed to be refrigerated.

Our room was ready around 4:00. We get to our room and call for our bags to brought up. 30 minutes go by; no bags. We call bell services and we are told he is on his way and should be there in 5-10 minutes. 20 minutes; no bags. Second call to bell services. We ask to speak to a manager. Manager sends a call out and we find our bags are sitting another room. Manager tries to tell us it was delivered as part of Magical Express, which we answer her that’s not possible as our bags did not have ME tags and we did not take ME but drove there from Tampa! Our bags finally get there except the medication cooler is missing! Yet another call to Bell Services and the cooler is found sitting in the baggage room! Fortunately, we had packed the cooler with many freezer packs so the medication was fine, but we were so done with Bell Services at this point. Received a phone call less than 30 minutes later from a guest services manager who wanted us to hear about our problems. We did and she gave us a $200 credit to our account, though we did not ask for any sort of compensation. Whoever is the outsourced company who was given the Bell Services contract needs to have it revoked and put out for bid again.

The thing we really noticed this trip was the all-around shortage of staff. The staff, with the exception of bell services, was really great, but there really aren't enough of them, so they are really overworked. That’s why we had housekeeping knocking on our door on checkout day before 9:00 to clean our room. Or that you have to allow 3 hours for the maid to clean a 2 bedroom villa. If they allotted 2 maids to clean the larger 2 bedroom and grand villas, things would be completed in a timelier manner.

We enjoyed Kidani Village, but will stay there when we aren't there for Food and Wine--It was pretty far to keep going back to Epcot.

<< On Parade with  alongfortheride and Christine>>


We were fortunate enough to be able to enjoy the first ever Festival of Fantasy parade at Walt Disney World. The floats were great! These are some of the best I've seen in any of their parades. Maleficent is just awesome!

The first float was pretty much just a "princesses" float. It was very nice though. The 2nd float was the Tangled float.

Then came Ariel's float, followed by the very cool Peter Pan float and good ol' Tick-Tock.  Merida was next, followed by the insanely cool Maleficent float.

Finally, there was a whimsical float with Pinocchio, Donald & Daisy, and Pluto followed by a hot air balloon float with Mickey & Minnie. The parade was entertaining, the music was good, and the floats were outstanding. You will need to make time for this parade the next time you're in town.

>> Check out the parade video on the INTERCOT YouTube Channel

<<Conclusion >>

As the Easter Bunny hops your way, this edition is hopping off into the sunset.  Spring continues to bloom at the Walt Disney World resort and so do the surprises. We'll be back in a few weeks with more great tips, news and deals.  See ya real soon!

<< Thank You To Our Sponsors! >>

The INTERCOT Insider and INTERCOT.com are supported by the following sponsors who in turn, help us bring the Magic to you!

All Star Vacation Homes
Website: Vacation Home Details Here
Choose from the finest selection of vacation homes and condos in the closest locations to Walt Disney World.

Magical Journeys
Website: http://www.yourmagicaljourneys.com
INTERCOT's Official Travel Agency.  An unconventional Travel Agency for the unconventional client, Magical Journeys is dedicated to finding the best pricing for your next magical journey. We work hard to save you money, and still give you the quality service you deserve.

The Official Ticket Center
Website: Buy & Price Tickets Now!
The Official Ticket Center is Walt Disney World's, Universal Studios and Sea World's #1 guest service provider for the last 3 years. The Official Ticket Center sells tickets only, at a discount price.

Quicksilver Tours & Transportation
Website: http://www.quicksilver-tours.com
Our drivers are the first personal contact you have when you arrive in Orlando.  No other transportation company goes to the lengths we do to ensure that your trip is exactly how you imagined it. At Quicksilver, we truly believe there's no such thing as going "above and beyond" for our clients. Instead, it's all part of doing our jobs correctly.

Strollers And Groceries
Website: http://www.strollersandgroceries.com
Strollers and Groceries is an online stroller rental and grocery delivery service. They provide daily service to all Disney, Universal, and Sea World area resorts/hotels, vacation homes, and neighborhoods in the Orlando area. All groceries are purchased from local businesses and delivered fresh directly to you.

The Timeshare Store
Website: http://www.dvc-resales.com
This Disney Vacation Club resale site offers the largest selection of DVC Resale's anywhere!  They are the number one Disney Vacation Club Reseller in the world. See how easy and affordable it is to purchase your very own piece of the "MAGIC".

Universal Orlando® Resort
Website: Universal Orlando ResortAdvertisement
Universal Orlando® Resort is more than a theme park. It's an entire universe of action and thrills featuring TWO spectacular theme parks unlike anything else in Orlando.

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