Originally Posted by
MstngDrvnDsnyLvr
I have a friend here locally that could afford to "try out the new policy". She made a double reservation - for the same time and day (two different accounts and credit cards) - and didn't cancel til after the 24 hr period was over (she cancelled an hour before). She was charged $20 to her credit card for the 2 people that would have eaten on the reservation. She then called to complain about the charge and was politely told that they were sorry, but if you placed the reservation with the credit card hold, under the new policy, you clicked that you understood the new policy and that charges could not be reversed. (Or something to that effect.)
Now, let's see how long the policy enforcement lasts.