Not knowing how to handle the chair isn't the only thing going against them, the area they try to cram these things into is so small. The door to the area is maybe 3 feet tall. A 4 foot electric chair is definitely an issue. So you've got small doors, tiny areas for them to go into and untrained employees that, unfortunately won't listen either. Three strikes right there.

There was not one problem with the larger planes. The 737's we went on (2) had no issues no breakages and the chair was whole when we got it. Unfortunately the airports around us have went to the smaller CRJ and Embraer planes.

We've decided that for any further air travel we are going to have instructions for locking and unlocking the wheels, reclining and setting straight up the seat, and warnings about the removing the back. We'll laminate the thing and chain it to the chair. Then when we hand it off to the crew, here's the instructions and warnings, please be careful. About all a person can do I think.