On Line System Down??/Phone Lines Busy?? {Merged Threads}

[TheDuckRocks]

Well, I tried to open another window to Disney and now nothing comes up for a LONG time! It is still opening and giving the same message...

Make Your Reservation
Sorry, the booking system is currently unavailable. Please try again later or call (407) WDW-DINE or (407) 939-3463. If you are under 18 years of age, you must have your parent or guardian's permission to dial this number.


Just say to your self...All it takes is faith and trust....and a WHOLE LOT of pixie dust!

It is now saying:

Make Your Reservation.We are currently rolling out a *NEW* online dining application to make your reservation process even easier. Please come back and try our new system when it is available. To make a dining reservation at this time, please call (407) WDW-DINE or (407) 939-3463. Guests under age 18 must have parent or guardian permission to call.

[Gregandmel]

I got excited cuz' I logged on when I got to work and was able to select my ADR and time, then whammo.....nothing. Now it's back to saying it's down for maintenance and I've been speed dialing the ADR line and all I get is a fast busy signal. Sigh.......

[wildernesslady]

Good luck everyone. I know how frustrating it can be. If you are unable to get through, maybe everyone else is also and your choices will still be there. This system definitely needs improvement.

[Bohms4]

I think I got one ADR at Le Cellier before the system went down again about 40 mins ago. Phones are still busy.

[BethieTink]

Was just told by DVC Member Services that everything is down and on hold for about 2 hours.

What a disaster. Oh well, have to go do the real stuff I need to do for the day.

Good luck to everyone.

[forever a child]

This was horrible! Finally got through on phone. I have been trying since 7am. I had gotten connected early (after only 20 minutes of trying) and got disconnected because I told my daughter I was being connected....the phone asking for a voice response took it as I was done and disconnected me!!!!

Drove my daughter to school and came back home to start all over again!

I finally got on the phone lines at 9:40 and had a 12 minute wait. It only took 20 minutes to complete.
I took care of our Fantasmic Dinner Ressies at Hollywood & Vine first.
Got Boma for my Daughter
Crystal Palace opens during our stay so I go that as well as Garden Grill and Tony's.
We dont do anything to fancy or hard to get into so that makes it somewhat easy but we got decent times of 4 to 5pm ressies. We like to eat earlier instead of later.

I asked about the online system and all she could say it that they are working on it. She was nice and I didnt get upset with her since I realize it is not her fault. When she asked me how my day was going I had to start laughing and say, "Well, I have been waiting a long time to get through to you" and she laughed and said she appreciated my patience.
Well, it wasnt like I had a lot of choice!

[BigWes6]

Why again do we do this to ourselves !!! Oh thats right we LOVE Disney !!! Keep on trying .........

[Kaszia]

To everyone trying to get through good luck! After a lot of patience and persistence I was able to connect wit the world's best CM, Scarlett, who did give a darn and was able to hook me up with all my ADR's for April 12-21,

[BelleandtheBeast]

This is my first trip to Disney in a long time and the very first time I have ever done the dining. I am getting frustrated and nervous that I won't get the rezzies I want. I am not going during a busy time, maybe I will have better luck tomorrow, I just hope it won't be too late.

[Bohms4]

To everyone trying to get through good luck! After a lot of patience and persistence I was able to connect wit the world's best CM, Scarlett, who did give a darn and was able to hook me up with all my ADR's for April 12-21,

We're going the same time as you! 4/12-4/19. Did you take all of my ADRs??!!

[Genie1953]

Have a question for all you experts out there. I am trying to get my ADR's made and understand that the system is currently down. I did book my vacation package through Magical Journeys. Last night I decided to try out the online ADR system and it appears that I need to add my room reservation to my profile before I make the dining reservations online. Is this correct? I tried last night to add the room reservation and got nowhere mainly because I was doing it in the wrong place. I finally found the right place and I have been trying all morning to add my room reservations and have still gotten absolutely no where. It is telling me that it cannot do it at this time and to try back later. Can I go ahead and make the online ADR's and then later attach them to my reservation number some way....or is my only option going to be to call in and make the ADR's and give them my room reservation number that time?

[lockedoutlogic]

What is with the concern?

since 3 months isn't enough...they had to go back to six months for booking a burger for lunch....

so isn't it logical to believe that the whole system would be bogged down/ non-functional today? If you answered "no"...then you are way overestimating the disney phone/ computer system

There is a 100 day (90+10) rush on the dining system today....the normal window that opens every morning is a maximum 10 days of bookings....but usually it's more like 1 day...

the bad news? it's gonna take a while to get through...you're gonna have to be patient.

The good news: more than likely the requests being fielded are spread out from Jan 25 through the end of april....with i'm sure a vast amount of the early requests going to the easter weeks....so if you're not traveling at those redonkulous peak crowd times....you'll be fine

patience patience patience...not "pixie dust"

[Chrisx2]

Well, it started at 530 this morning (Central Time) and I finally know where I am going to eat in March. I never got through to Disney Dining but at 1015 (Central Time) I was able to get to DVC Member Services. I was on hold for about 20 minutes and it took the CM about that long to get them into the system. Now, I think I need a nap. But I got everything we wanted for Mar 13-21!

[Bohms4]

Ok, finally got through on the phone after almost 7 hours. It took about 40 minutes on the phone b/c her system kept freezing up.
I thought I would feel relieved but I don't...

[Brooklynos]

So, I have gotten through twice now but the first time the lady kept putting me on hold and checking the system, and the second time the CM said they were having a global issue and to call back later but that online and phone systems would come back up at the same time. I am going on 8 hours now and losing some pixie dust!!!! Bohms - glad that you got your adrs, I know you were posting this morning...

[Bohms4]

So, I have gotten through twice now but the first time the lady kept putting me on hold and checking the system, and the second time the CM said they were having a global issue and to call back later but that online and phone systems would come back up at the same time. I am going on 8 hours now and losing some pixie dust!!!! Bohms - glad that you got your adrs, I know you were posting this morning...

Thanks...I'm sorry that you still don't have yours. My CM put me on hold a few times too, she said she was checking the system and at one point she lost the first 3 ADRs that we did so once she logged out and got back in, she got them back. It was a long process. Good luck to you.

[BigThunderFan]

Good luck everyone, I know this is frustrating and very hard on the nerves!

Please just remember when you do get through to someone do NOT take out any anger/frustrations on the cast member, it's not their fault! They will do everything they can to help you get every ADR you want!

[Bohms4]

Good luck everyone, I know this is frustrating and very hard on the nerves!

Please just remember when you do get through to someone do NOT take out any anger/frustrations on the cast member, it's not their fault! They will do everything they can to help you get every ADR you want!

I agree - when I finally got through after 7 hours, the CM was so nice and I acted as if I just picked the phone up right then to call her. I didn't even bother letting her know how frustrated I was b/c it's not her fault and she has nothing to do with Disney's poor decisions.

[Ksmith75]

Well I called on my lunch break and got my ressies.
Yes, do not take your anger out on the reservationists - not thier fault.

I had a wonderful reservationist - and I was extra nice...it took a while and she kept thanking me for being so patient and nice....sounded like she might have had one heck of a day! I would go through that any day to get my ressies...I love WDW!

[Tink1]

Have a question for all you experts out there. I am trying to get my ADR's made and understand that the system is currently down. I did book my vacation package through Magical Journeys. Last night I decided to try out the online ADR system and it appears that I need to add my room reservation to my profile before I make the dining reservations online. Is this correct? I tried last night to add the room reservation and got nowhere mainly because I was doing it in the wrong place. I finally found the right place and I have been trying all morning to add my room reservations and have still gotten absolutely no where. It is telling me that it cannot do it at this time and to try back later. Can I go ahead and make the online ADR's and then later attach them to my reservation number some way....or is my only option going to be to call in and make the ADR's and give them my room reservation number that time?

When the system is working, it will recognize your reservation number. (working is the operative word).

Nanc