Originally Posted by
Ian
And notice I said "meeting" guest expectations and not "exceeding." I think they're consistently aiming for "just good enough to keep people coming back" and that's about it.
Just to think, there used to be a time when meeting expectations was a failure and exceeding them were the norm. Makes me sad this is what it has come to.
Let's stop defending mediocrity out of Disney and hold Disney to the higher standard they set up themselves.
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