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That stinks that you have had an awful experience. I took have been up every day this week at 6 am CST to make sure we get what we want. So far, so good with the online system.

Thanks for the great feedback. A coworker of mine booked right through Disney and raved about it, but seeing all the recommendations here, I am leaning towards Magical Journeys.

This will our family's first trip to WDW and we are planning for a trip in mid-September. Our son will be 10 and our daughter 5 when we are WDW. What are the benefits to booking with Magical...