Frustration with the Process

[DVC2004]

One more thing - the DVC does pay you to check it out. Last year, we received $100 for checking out the new Saratoga property.

RIght now there is a small "thank you"- fast passes or $15 gift certificate given- for touring, and they don't always give them. BTW, did you join or were you only touring for the $100?

DIsneyfreak, after all that's happened I think you should ask to speak with a sales manager or contact Jim Lewis. I am so sorry all this happened and I can understand the bad taste from this.

[Ian]

WOW! What a mess ...

I have to admit, though ... our experience wasn't exactly top notch with them either. They were slow delivering on a lot of their promises, paperwork was hung up, and some things they just flat out never did.

Like for example, I still haven't received a PIN # for DVCMember.com. I've called and asked twice now ... nada.

I also have no trouble believing you were treated with some arrogance and condecension. I've seen it myself, not just with the DVC folks, but with a lot of Disney resort staff in general. A lot of times I get an attitude from them like, "Hey. We're Disney. Be glad I even deign to speak with you and just thank your lucky stars we allow you to stay here."

Not good ... I hope they get your situation sorted out for you, but I have to say at this point I'd be looking for A LOT more than $50 in compensation from them or I'd be very tempted to throw the whole thing out the window.

[DizneyFreak2002]

Just a little update: I received the paper work today, which my friend signed on Saturday... I now have to get a notary for a 3rd time.... I should complain that this is the third fee I am paying for a notary now.... Jim Lewis??? Is he a big time manager for DVC????

[DVC2004]

Just a little update: I received the paper work today, which my friend signed on Saturday... I now have to get a notary for a 3rd time.... I should complain that this is the third fee I am paying for a notary now.... Jim Lewis??? Is he a big time manager for DVC????

Jim Lewis is the president of DVC.

[DizneyFreak2002]

I'll keep his name in mind... The sales managers were the people who approved the fast passes and voucher... I doubt I will get any more from them.. Which is fine.... I am not looking for compensation.. I am simply looking for this to get taken care of... Ian, I called up and got my pin number but I have yet to log on.... I have yet to receive it the mail... I was also I would get an email, but never got that either...

[Tigger&Stitch]

Yes - we were paid $100 just to tour for the day - the invitation was in our room at the Wildnerness Lodge.

As for DisneyFreak - if you still want to go for it, I'd suggest asking for compensation for the last two times you had to see the notary. Let's face it, you had to because of THEIR mistakes, not yours. They really are lucky you are willing to go forward after all this!!

[Horizon93]

Well, they have done mine wrong, and continue to do mine wrong... one month now, and STILL no paper work on file... And it is all Disney's fault... I can understand people making mistakes... But the attitude I received and the way I was talked down to was uncalled for.... Don't tell me Disney is perfect and they don't make mistakes, then go and make the same mistakes you say they don't make.... That is why they are compensating me... They messed up... They are trying to make it right... As well they should.... It is all about customer service, and so far, their customer service has been nasty and down right rude to me.... Never mind that they cannot even get the paper work right.... I lost faith in the people who work in DVC.... I just hope by the end of the year they finally get my paper work right.... Pathetic is the only way I can describe them to this point....

DizneyFreak, my apologies. I was not referring to your situation, I was responding to the post that I quoted. What you have gone through is inexcusable.

I think that you should contact Jim Lewis. If you are being treated like this, others must be as well.

[DizneyFreak2002]

DizneyFreak, my apologies. I was not referring to your situation, I was responding to the post that I quoted. What you have gone through is inexcusable.

I think that you should contact Jim Lewis. If you are being treated like this, others must be as well.

I sent my thrid batch of documents back today.... In the envelope I included a well written letter to Jim Lewis.... I am not holding my breath that I will hear back from him, or that more will be done as far as compensation, but, I wrote it anyway.... The letter probably won't even make his desk... Good thing I made a copy of it huh??? LOL....

[DVC2004]

Well I hope you hear back- let us know if you do. I am counting on that things will be made right for you.

YOu are probably not in the mood for this, but Welcome Home. I am sorry this was such a poor experience and I hope that the future brings nothing but good things and happiness with your membership.

[DizneyFreak2002]

Well I hope you hear back- let us know if you do. I am counting on that things will be made right for you.

YOu are probably not in the mood for this, but Welcome Home. I am sorry this was such a poor experience and I hope that the future brings nothing but good things and happiness with your membership.

I am in the mood for any nice welcome from the DVC members here or from DVC themselves..... Thank you for the well wishes... The only reason I put up with this nonsense is because I love Disney so much and I know I will enjoy the DVC.... Plus, in the end, it winds up being cheaper... it really does....

[Horizon93]

Home! I must have missed it. Where is your home resort?

[Maleficent's Dad]

Home!

[Ian]

Home!

[DizneyFreak2002]

Home! I must have missed it. Where is your home resort?

Home!

Home!

Thank you, thank you... My home resort is SSR..... Stay tuned..... There may be some more information to come... A new issue I may have to deal with.... Once I know more I will come back and vent... LOL....

[Tigger&Stitch]

Just another quick note - if you want to make sure your letter to Jim gets to him and is noticed, send the copy you have certified and to his attention. No way they can say it was lost!

[DizneyFreak2002]

Just another quick note - if you want to make sure your letter to Jim gets to him and is noticed, send the copy you have certified and to his attention. No way they can say it was lost!

I do have a copy of the letter.... Do you know his address at the DVC?

[DizneyFreak2002]

Well, it appears everything is finally done... My co-signer friend went to the offices of the DVC today to sign the final document.... Hopefully now the frustration will end.... Disney may have messed up once, but, FedEx wound up being the bigger headache... I never saw such horrible service and nastier attitudes from customer service reps than I did from FedEx... More like FedUp... I just want to contact my guide tomorrow and find out who her immediate manager is.... I want to let her manager know how wonderful she was.... Now that this can finally close, I can finally say I'm home LOL....

[Horizon93]

Glad to hear the long process has finally come to a succesful close. Now the fun can begin!

[dephenn]

Welcome to DVC. Guess I was lucky we bought from home in MA. No issues at all. If I had the troubles you had had I think I would've just flown down there and taken care of the paper work right there. What ever they gave you for compensation glad it was worth you siscking it out and you will be too.

[wendy*darling]

HOME!!

Now you can relax and start planning your first trip!