while their policy is that they can't guarantee adjoining rooms, they do their best to accomodate that request and i believe in cases like yours where kids would be separated from parents they make sure that the request is granted.
sorry to hear you've had some less than helpful CMs in the planning process.
Hope you have a great trip!
Previous Trips:
July 1992 Fort Wilderness Cabins
May 2003 All-Star Movies (Honeymoon)
May 2004 Offsite (1 Year Anniversary)
Jan 2006 Pop
Feb 2008 Disneyland Offsite
June 2008 Pop
Sept 2010 CBR
Dec 2010 CSR
Next Trip:
March 2011 Lighthouse Key
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