Irksome management decisons

[Mousemates]

Three recent management decisions (two directly related to the MK and one to many of Disney's most popular eateries including the MK's Crystal Palace) have irked many of us. My question is which one has bothered you the most.

[DizneyRox]

e. All of the above and then some

[Ian]

None of those particularly bother me.

[darthmacho]

I'm generally anti-management, but I had to be honest. Those particular issues don't bother me.

[cather74]

When they stopped the monorails for EMH in September when we were there I was mad to say the least. We just shelled out all this money to stay at the Polynesian so we would have the monorails to take us home. We always take advantage of the EMH. So we had to take a bus from Epcot and the last night we were leaving MK the lines for the little boats were horrendous. I asked a CM what he would do and he said take the ferry to the TTC and then wlak to the Poly. Which we did. I might as well stay at a moderate resort or cheaper because we are no onger getting what we paid for. And believe me I love the Poly and Disney more than anything. I've never had a complaint in my life but this one hurt.

[DizneyRox]

None of those particularly bother me.

Really? Bother or impact?

I know I will never be impacted by these, however the trend towards putting it to guests is disturbing.

If there's nothing in the shops to buy, I don't care if they lock the doors, get those CMs off the payroll system faster (which s what's driving this I'm sure).

Monorail service after EMH doesn't go to AKL or any other resort I would stay at.

And the ADR thing is just another revenue stream implemented under the guise of solving a problem.

So, impact? No, Bother? Sure... What's next?

[c&d]

None of them bother me. We've always had the worst luck with the monorail breaking down and taking forever to get where we were going. The $10 fee, if it frees up more tables at restaurants for ADR's I'm all for it. I shop while I'm in the parks so not having them open is not a problem.

I'm just happy to be there.

[Gator]

I can't afford monorail resorts, so that's out. However, I love to shop (even in the sea of people) after the parks have closed. There's nothing like hitting the Emporium right after Wishes. If they took that away, I'd be bothered.

[jetsdc]

I think it's a bit of a misnomer to say they close the stores (or even the monorail) at Park close. The "closures" are taking place during Extra Magic Hours, not regular hours. And EMH have always been marketed as extra time in the parks when "not all attractions are available" and "schedule may change." To me, this is no different than complaining that "I paid all this money" and X ride isn't open during EMH. It's a limited benefit being offered - always has been.

[KODABEAR]

Actually have no problem with any of the changes.

[EeyoresBestFriend]

None of them bother me. We've always had the worst luck with the monorail breaking down and taking forever to get where we were going. The $10 fee, if it frees up more tables at restaurants for ADR's I'm all for it. I shop while I'm in the parks so not having them open is not a problem.

I agree! None of them bother me either.

The dining fee actually makes sense to me. If it wasn't a problem, they would not be putting a fee on it.

It really only impacts the people that are in the habit of skipping ressies without the courtesy of cancelling so someone else can be seated. Works fine for me. . . . .

[Urbss]

Personally I don't think any of these things are going to affect me in a negative way, but here are my thoughts on each one.

I think the monorail thing is just wrong - if the parks are open, then all the transportation should be running.

I think they are foolish for closing the shops and I would bet that they will realize a loss in revenue and change this back.

And, I'm glad they are going to charge people for skipping reservations. People are rude. I have heard people talk about making reservations while realizing there is a very small chance that they will actually use them, but they didn't care because they weren't going to be held accountable.

[Ian]

The monorail thing, from all that I've heard, is safety related and not cost cutting related. Unless I hear differently from a credible source, that one bothers me not a bit.

I really don't see why anyone would be bothered by them closing the shops at the same time the park closes. I always thought it was kinda weird they stayed open later anyway.

And the charge for skipping ADR's has been a long time coming. You may not realize it, but there are a lot of trolls out there that will schedule 2, 3, 4, or even 5 different ADR's for every meal just to cover places they may be during the course of a day. That's half the reason it's so darn hard to get ADR's these days.

I think those inconsiderate jerks should be charged a lot more than $10 ...

[JPL]

None of those really bother me at all!

I actually applaud them for starting to charge for missed ADRs

[MstngDrvnDsnyLvr]

Applaud the decision on ADRs - means that visitors will be reluctant to make multiple ADRs for the same day/time to pick the one that suits best and screw those that are looking for a time at a place the original people are pretty sure they won't eat at, but want to save "just in case".

Monorail - Never stayed at a Deluxe monorail resort, so could care less. Buses still run.


Shops, guess what, I'm usually more worried about getting my exhausted butt out the gate slowly than shopping after closing and so are the poor guys working in the shops (worked retail for a few years and understand their situation).

[Jared]

The monorail thing, from all that I've heard, is safety related and not cost cutting related. Unless I hear differently from a credible source, that one bothers me not a bit

Honestly, the monorail situation irks me a bit. The entire infrastructure is outdated and deteriorated because of years of systematic abuse and ignorance. The monorails for years were able to run without interruption. Now it seems like problems sprout up every day. I hope that the extra down time now will help Disney slowly do the necessary maintenance, but it's just a Band-Aid over the real problem: Disney World needs a new monorail fleet, and the management team definitely knows it. It's just a matter of how long they can scrape by with what they have.

[Ian]

Honestly, the monorail situation irks me a bit. The entire infrastructure is outdated and deteriorated because of years of systematic abuse and ignorance.

That's a fair point. I agree with you on that, now that I think about it more.

Good catch, Jared.

[Cassieblanca]

I think another thing affecting monorail maintenance is the lack of slow seasons. With increased year round attendance, I believe they're finding it difficult to perform the in depth maintenance each train is supposed to undergo annually. That, coupled with the fact that they have one less train ever since the accident, seems to really be affecting monorail performance.

[Jared]

I think another thing affecting monorail maintenance is the lack of slow seasons. With increased year round attendance, I believe they're finding it difficult to perform the in depth maintenance each train is supposed to undergo annually. That, coupled with the fact that they have one less train ever since the accident, seems to really be affecting monorail performance.

That's true to an extent, and having a full fleet will definitely help the system. It's nice to see Peach online, but I wish Disney would have spent the money for a new monorail instead of repurposing an old one.

This is a problem we're seeing property-wide these days. Because there really is no offseason anymore, the Orlando management team has been so reluctant to take attractions offline and give them the work they need. That's why Splash Mountain spent most of this year in such horrible shape, and it's why Big Thunder Mountain Railroad needs such a long rehab in a few months. Ideally, Disney would have closed Big Thunder for a few weeks when things started getting rough. Now they're forced to essentially redo the entire attraction and ultimately inconvenience more guests.

I think it's a fair comparison to the monorail situation. Instead of running limited or delayed service on the beams for a few weeks, they pushed the system to the absolute limit, and now it's at a lurch.

EDIT: I like when we see eye to eye, Ian. I hope the Eagles fare a little better than the Phillies.

[Hammer]

Honestly, I do not have any issues with any of the decisions listed above. As the monorail broke down one of the two times we used it last week (this was during the day), I believe time needs to be allotted the monorail really needs more time for maintenance. I have never been much of a shopper, so that does not bother me. We make most of our reservations same day and only do a character meal once every 3 years, so not an issue for us either.

Same thing with rides- RRC and Test Track kept breaking down and I think both are in need of an extensive refurbishment.