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Results 1 to 8 of 8
  1. #1
    Join Date
    Nov 2003
    Location
    NY
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    1,426
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    Default Disappointed in Poly Club Services -

    So I contacted Poly club service June 2 to book for Ohana for my daughter's birthday on Dec 3. Took two days to get back to me and then they said they couldn't because they did not have my credit card number so I sent it. I tried booking myself today but it only said until Dec. 2. Now I just go check in and now it says until Dec. 6th but no reservations available. So I am assuming Poly Club Level will have also booked nothing since it takes 2 days to hear back from them. Very sad as this is the only place she wanted to eat for her birthday.
    Poly 2004-2009 LVC
    WL Villas May 2007
    DC Wonder 2010/Poly GVC
    DC Dream 2011/Poly LVC
    Poly LVC 2012
    Contemporary Dec. 2012
    July 2013 Poly GVC
    Poly GVC 2014
    Poly Club April 2015
    AKL Royal Asante Suite 2015
    October Poly Club 2015
    Grand Floridian Sugar Loaf Club April 2016
    Poly Club Dec 2016

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  3. #2
    Join Date
    Mar 2004
    Location
    Arizona
    Posts
    8,024
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    Default

    Hopefully they will come through for you.
    I'll meet you at the Rainbow Bridge.

  4. #3
    Join Date
    Oct 2014
    Posts
    531
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    Default

    Totally not what I have ever experienced - mind you it has been a number of years but not what I would ever expect. Try calling them again and I hope it all works out.

  5. #4
    Join Date
    Aug 1999
    Location
    California
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    12,252
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    Club Levels are reportedly going downhill FAST across the board due to budget cuts. I would put your ADRs in your own hands at this point and keep checking for a cancellation. I'm sure something will open up. Don't count on IPO to handle anything.
    Natalie
    INTERCOT Staff: Disneyland Resort-California, The Water Cooler

  6. #5
    Join Date
    Nov 1999
    Location
    Mt. Laurel, New Jersey
    Posts
    4,249
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    Default

    Quote Originally Posted by BrerGnat View Post
    Club Levels are reportedly going downhill FAST across the board due to budget cuts. I would put your ADRs in your own hands at this point and keep checking for a cancellation. I'm sure something will open up. Don't count on IPO to handle anything.
    That is so disappointing to hear that this is happening, though I never thought club level planning services are truly worth it at Disney. The issues with Shanghai Disneyland keep costing every other facet of the company. #thanksShanghai!
    Christine șoș

    Intercot Staff-Accommodations, Dining, Guests with Special Needs

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  7. #6
    Join Date
    Apr 2007
    Location
    Ontario, Canada
    Posts
    3,770
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    Default

    Has always worked great for us, including this year. Got all the ADRs.

    Today, June 6, is the 180 day point for Dec 3. When is your checkin date? They can't book until 180 days out so if you are checking in Dec 3 then this is the earliest they could have started.
    26 years staying at the Polynesian
    There's a great big beautiful tomorrow, shining at the end of everyday...
    Twenty six straight years staying at the Polynesian
    Next trip: October 2018

  8. #7
    Join Date
    Apr 2007
    Location
    Ontario, Canada
    Posts
    3,770
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    Default

    Quote Originally Posted by BrerGnat View Post
    Club Levels are reportedly going downhill FAST across the board due to budget cuts. I would put your ADRs in your own hands at this point and keep checking for a cancellation. I'm sure something will open up. Don't count on IPO to handle anything.
    Absolutely not good advice. They are still very good and not affected. If they don't get the cred card they can do nothing with ADRs and if it's not 180 days (June 6th is 180 days for a Dec 3 checkin) then they can't do anything either.

    You can absolutely count on the Poly IPO. Just recently used it and it was perfect for all my ADRs. I suspect the OP is just understandably a bit anxious.
    26 years staying at the Polynesian
    There's a great big beautiful tomorrow, shining at the end of everyday...
    Twenty six straight years staying at the Polynesian
    Next trip: October 2018

  9. #8
    Join Date
    Aug 1999
    Location
    California
    Posts
    12,252
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    Default

    Quote Originally Posted by Polynesian Dweller View Post
    Absolutely not good advice. They are still very good and not affected. If they don't get the cred card they can do nothing with ADRs and if it's not 180 days (June 6th is 180 days for a Dec 3 checkin) then they can't do anything either.

    You can absolutely count on the Poly IPO. Just recently used it and it was perfect for all my ADRs. I suspect the OP is just understandably a bit anxious.
    But don't resort guest get 180+ 10?
    Natalie
    INTERCOT Staff: Disneyland Resort-California, The Water Cooler

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