Member Pages Live Chat: How much is a "bot" / how much real person?
When I contact and use the chat function of the DVC member's pages.... sometimes the nature of the responses indicate to me that I am actually talking to a "bot" An artificial intelligence" algorithm, not a real person.
But sometimes the responses seem more like coming from a real person.
Is this some sort of split function thing...where if the AI can parse the questions and information... it pulls a stock response..... and if it can't figure it out... if funnels the stuff to a real person?
Or is it TOTALLY an AI function? (If so........amazing.)
Anyone know for sure?
I've always have felt that the service I receive there is very good. But I can't help but wonder sometimes
best,
...................john
DVC Member 2016 AKL
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