When I contact and use the chat function of the DVC member's pages.... sometimes the nature of the responses indicate to me that I am actually talking to a "bot" An artificial intelligence" algorithm, not a real person.

But sometimes the responses seem more like coming from a real person.

Is this some sort of split function thing...where if the AI can parse the questions and information... it pulls a stock response..... and if it can't figure it out... if funnels the stuff to a real person?

Or is it TOTALLY an AI function? (If so........amazing.)

Anyone know for sure?

I've always have felt that the service I receive there is very good. But I can't help but wonder sometimes

best,

...................john