My friend and I surprised our DH's with the lunch w/an imagineer on May 26th...after the lunch they were told they were out of plates for the imagineer to sign (included in the price of lunch)and were asked to fill out a card with their name & address and a plate would be sent to them in a couple weeks. Its been 2 months and still no plate...I have called 3 times and no one can seem to help me. The last time I called I was put in hold for 37 minutes & no one ever did come back to assist me. I also emailed customer service but havent got a response back from them yet. We are loyal yearly disney guests and I feel we have been more than patient waiting for something we paid for 2 months ago...any suggestions on what my next step should be???