Question about broken souvenier

[Recusit8m]

Hi all...Family and I just returned from the world and one of our glass wine cork stoppers that we had bought from Fultons shop at POR was broken because it was thrown in a bag with 2 heavy Mickey bottle openers...Do we call POR shop?

[mrmcgiv]

When that happend here I called the general disney 800 number and aske dquestions until I git the right person. They gave me a return code/number and I was to mail it back (pain in the butt) at my expense. And they would replace/fix it. I had one broken item and a hat that they never took the dye tag off of.

[iluvdizney2]

I called the disney merchandising number, told them that the strap of a childs croc had popped off and I could not put it back on, they asked me the transaction number on the receipt and I told them....within 5 days I had a new pair of crocs and she told me to toss the others....
Best of luck, but I would definitely call merchandising.

[ibelieveindisneymagic]

I also recommend calling the disney merchandise number. On our last trip, the gift shop at FQ forgot to remove the dye tag from a bag, they got us sorted out really quickly (especially since we were back home in Canada!)

[megustamex]

Ditto merchandising - they sent me a replacement CD no questions asked when I got home and it didn't play. And like my mother says - if the first person doesn't want to help you, hang up and call again and talk to someone else!

[wendy*darling]

...Do we call POR shop?

You want to call WDW Merchandising.
The number is 407-363-6200.
That number is also printed on all of your shopping receipts.

No matter where you made the purchase in WDW- they can help you at that number.
If you have the receipt in hand- it will help.

[DizneyRox]

Hi all...Family and I just returned from the world and one of our glass wine cork stoppers that we had bought from Fultons shop at POR was broken because it was thrown in a bag with 2 heavy Mickey bottle openers...Do we call POR shop?

Did you have it shipped, or did you pack it in your luggage? If it was in your luggage, then it's not the fault of Disney and I would call merchandising and order another. If they shipped it, then they will most likely replace it.