Online ADR system?

[Giselle]

What ever happened to on-line ADRs? I remember some discussion of them starting on-line ADRs, but I haven't seen them any where. Are they still doing them or did they ever do them, and what happened? Just wondering.

[ElenitaB]

Travel agents are currently able to use the online system. It has yet to be launched for the general public though.

And since a thread already exists on the topic, I'm going to merge this one over to the already existing conversation.

[Aurora's Mom]

So, does that give them a better advantage for getting the ADR?

[ElenitaB]

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[ElenitaB]

So, does that give them a better advantage for getting the ADR?

I do not believe so... the CMs we speak to at WDW Dine are using the very same (quirky) system. The only advantage I see is that the TAs don't face the phone hold times that we may face at certain times of the day.

[patandtwins]

I don't think it's tiered. I just made ADR for July 28 and we don't have a resort resie yet, we were still deciding which resort. Why though are people having trouble getting ADRs for trips that are during WDW's slower times? Could they be making only some slots available each day? I kind of thought that's how they've done it. For our trips we make our ADRs as soon as we can and then end up changing them a few times all the way up to the time of our trip. Maybe it because of other cancellations, but sometimes early on we have more trouble getting our ADR than we do later on.

[magicofdisney]

As for the tiered system; I HATE the idea of it, primarily because I always stay at values. But I always stay at values because I live close enough to go all the time and I couldn't afford that if I didn't stay at them. I'm sure I spend in one year as much as, if not more than, a family staying one week at a deluxe-club level.

[Kisobel]

when i make my adrs now i never mention i have tables in wonderland. why would i do that? especially if in the future it will bump me down the tiers.

kate

[thumperbug]

TA having access to online ADRs does not give us any advantage over anyone calling except that we don't have to sit on hold. The one big advantge of calling in is that the CM on the other end has access to move info then the online ADR system. They can see more easily what times are available. On the online system, you have to pick a time. If nothing is available then you sometimes have to go and pick another time rather then just seeing what else is available.

The system is not great but when you need to make a bunch of ADRS for 1 client, it is easier and much quicker to do it online. I find a lot of CM get irritated at having to make multiple ADR's. And then they have to do their speech about "arriving before check in time, park admission is required etc etc".

I recently was able to make 6 ADRS online for a client in less then 3 minutes. I would have taken me longer then that by phone just to get someone on the line.

Another advantage of the online ADR is that you have hardcopy print outs of reservation and confirmation. Hard to dipsute that if there is a problem checking in at your restaurant and being told "we have no reservation for you".

The system is definitely not perfect. If you are trying to make ADR's less then 2-3 weeks before travel date...calling in is the best bet (see my earlier paragraph about more CM having more info at their fingertips)

It does go down a lot...but I think eventually it will improve. I have not heard anything about a launch date for the general public. As much as everyone would like it....its better to wait until it has all the bugs removed.

At this time you only have TA's using it...so it is a limited number of people on the system at one time...Imagine the general public having access at one time...that could definitely cause a problem.

[Figment78]

1) This was the order explained.

4) We have been told for a long time that Big Buck people complained about no ADR's.

* It was explained that if CM's book an ADR and say nothing about employee discount, then they cannot get their employee discount or seasonal discount coupon when they go to eat. This way they can't jump in front of guests.

Explained by whom and to whom and how (in writing, verbally, etc)?