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I saw a clip on the news about this late last night and it was said that she complained to the Six Flags ride attendant that her restraint did not feel secure. Apparently others in line heard the attendant simply say something to the effect that "If you heard it click it is good" and more or less blew her off and sent the ride on its way. Regardless of how it happened or what was said, a ride should never leave the staging area if a guest states they do not feel safe and secure. If that means they have to be asked to get back off of the ride, try again on the next one, not ride or whatever, then so be it but it should have never been sent on its way if she complained.
I cannot even begin to imagine what her kids are trying to cope with after witnessing such a thing.
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this just gives me chills :-( I'm thinking of all the discussions I've heard - especially related Forbidden Journey over at Universal - about how to squeeze into a restraint that is just too small. **** it in, scrunch down, etc. All that advice about how to "force" the second click. And I once witnessed an employee at SeaWorld with is knee in a guy's stomache trying to squash him in on Kraken because he was so determined to ride. I'm so heavy (well, I was in September) that I didn't even try, but now I would really, really advise anyone thinking about it to make sure they fit comfortably and securely in those restraints with NO QUESTION. I can just totally picture this being me, and I feel just sick thinking about it.
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Originally Posted by 1DisneyNut
I saw a clip on the news about this late last night and it was said that she complained to the Six Flags ride attendant that her restraint did not feel secure. Apparently others in line heard the attendant simply say something to the effect that "If you heard it click it is good" and more or less blew her off and sent the ride on its way. Regardless of how it happened or what was said, a ride should never leave the staging area if a guest states they do not feel safe and secure. If that means they have to be asked to get back off of the ride, try again on the next one, not ride or whatever, then so be it but it should have never been sent on its way if she complained.
Oh yes, from everything I've heard in the news down here, Six Flags has a huge liability in this situation (as well they should). Whether human, mechanical or computer error, it appears it is all on the amusement park's side.
Beth
INTERCOT Staff--
Theme Parks and Accommodations
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