We got up early this morning and headed to DHS to be there for the 8 am opening. I wanted to be sure to be there to get into the park and get a boarding group. I was watching the app since 7:30 am and it kept saying there weren’t any more boarding groups. I figured it was because the park hadn’t opened, so the system hadn’t reset from the night before. Multiple things here tell you that you can’t get into a boarding group until you are in the park. Park opens at 8 why would the boarding groups be full?
Well, when we got to the park, signs were up all over the place that the boarding groups were full. Hmmm. How can that be when the resort TV, times guides, app, etc all day the park opens at 8 am?
We went to Galaxy’s Edge anyway to look for Baby Yoda stuff (there isn’t any) and happened to strike up a conversation with someone just coming out of the ride. He told us that they opened the park at 6:30.
After looking all over for Baby Yoda stuff, we hit TSMM. After that, I figured the line at Guest Services would be down. The first cast member went and verified that the park did indeed open at 6:30. He offered me a way to send a card to guest services or something or other. I asked to speak to a manager. The manager came out and said it was a safety issue due to the number of people who were waiting. I asked him why they would punish the people who were doing as they were told. I asked him why wouldn’t they use the notification system that has been annoyingly alerting me on my phone for every little thing or put the opening hour change on the resort TV. He said that not everyone was interested in Star Wars. I told him that I wasn’t interested in the fireworks last night, but I still got that notification. He offered me fast passes for another ride which I declined. He offered me park tickets for another day, which I declined. We leave today and I have an annual pass. He said he couldn’t get us on Rise of the Resistance. I think he probably could have. We left, and it left a very bad taste in my mouth for Hollywood Studios.
I'll meet you at the Rainbow Bridge.
Sorry to hear you missed out on the ride. I'm guessing so many people arrived early that they has a mass of people waiting at the turnstyles so made the decision to open the park early. I'm sure there were many others who also missed out on their chance to get a boarding time due to the unannounced early opening but that certainly doesn't help you feel like your complaint was resolved satisfactorily.
Linda aka: Faline
INTERCOT Staff: Vacation Planning,Trip Reports and Disney Camping
faline@intercot.com
Yeah. I am sure that was the reason for the ridiculously long line at Guest Relations. The guy who told me that the park opened at 6:30 also told me that he was able to get his boarding group while waiting outside of the park. If I had known that, I would have stopped by DHS after MVMCP got out at 1 am to get us in a group.
I'll meet you at the Rainbow Bridge.
Cinderelley;2526177 wrote: Yeah. I am sure that was the reason for the ridiculously long line at Guest Relations. The guy who told me that the park opened at 6:30 also told me that he was able to get his boarding group while waiting outside of the park. If I had known that, I would have stopped by DHS after MVMCP got out at 1 am to get us in a group.
Supposedly though you can't get a boarding group until all members of your party have had their park tickets scanned. I'd be a little skeptical of the guy that said he got his boarding group without getting his ticket scanned. They also implemented a one boarding group per person policy.
The Hitchhiking Ghost;2526182 wrote: Supposedly though you can't get a boarding group until all members of your party have had their park tickets scanned. I'd be a little skeptical of the guy that said he got his boarding group without getting his ticket scanned. They also implemented a one boarding group per person policy.
I doubled checked what he said with Guest Relations before filing a complaint.
I'll meet you at the Rainbow Bridge.
Yes, I'd be extremely dissatisfied with that situation. I'm sorry that happened to you. I'm mad right now just thinking about it, so I can only imagine the feelings you had.
Genna
Always Enjoy the
¸.•*¨)¸.•*¨)¸.•*¨Magic¸.•*¨)¸.•*¨)¸.•*¨
"Now approaching, Mickey's Star Traders"
If You Can Read This...
...Thank The Phoenicians!
**** - don't know what everyone is talking about boarding group. We are going in January. What is this boarding group that no one can get in?
* 2003 - Beach Club
* 2004 - Downtown Disney
* 2004 - ASS
* 2005 - ASS
* 2006 - Disneyland
* 2008 - CSR
* 2009 - CSR
* 2010 - Beach Club
* 2012 - CSR - (2)
* 2013 - POP
* 2013 - ASM
* 2014 - Pop (2)
* 2015 - CSR
* 2017 - POP
* 2019 - POP
* 2020 - POP
* 2021 - POP
Just posted this in another thread...
From another website that I trust implicitly, here is what you HAVE to do if you plan on riding Rise of the Resistance anytime in the near future...
- A Rise of the Resistance Boarding Group is currently required in order to experience the ride. There is no standby line for those without a valid boarding group.
- To be eligible to join a boarding group, you must have scanned your valid ticket/MagicBand at the Park entrance. This is true for all members of a party who plan to join a boarding group. One person can’t go to the Park, scan in, and sign everyone in their party up for a boarding group if the other members are back in the room sleeping. Or even if they’re just farther back in line and haven’t yet scanned.
- To join a boarding group, you either press the “Join Boarding Group” button on the first screen that opens on the My Disney Experience app, or see one of the Guest Experience Team/Guest Services cast members, who will be standing just inside the Park.
- In the week since Rise of the Resistance opened, all boarding group spots have filled before 9am every day.
The author recommends getting to the Studios around 5:45 if you want to be in the earliest possible boarding group... they start letting people through the tapstiles at 6:30 am. After 12/22 when the Christmas crowds start rolling in they will probably let people in by 6:00am.
Also important to note, just because you have a boarding group doesn't guarantee you will get to ride. Boarding Group numbers (for some reason) start at 10. If you get a 10 you are in the first group of the day. But if you have a higher group number, if the ride has gone down during the day, it is possible your number will not be called. In which case you are out of luck. Hence the reason for wanting to be in one of the first boarding groups of the day.
not totally out of luck we had a boarding number of 110 and the attraction went down for the day at 7 pm at a boarding group of 85. we were automatically given a fast pass for the next day that was good any time we wanted to go in. It was put right on my iPhone and the next day the cast member scanned my phone and away we went
fw 75-80-85-90
cbr 95-98-01
pofq-02-05-09-13-15
disney wonder aug 08
Disneyland Mar 18
Contemporary Dec 2019
and on opening day they estimated they had 5000 or more people waiting at the turn styles people started lining up at 2:30 in the A.M.
fw 75-80-85-90
cbr 95-98-01
pofq-02-05-09-13-15
disney wonder aug 08
Disneyland Mar 18
Contemporary Dec 2019
OfficeNut;2526195 wrote: Just posted this in another thread...
From another website that I trust implicitly, here is what you HAVE to do if you plan on riding Rise of the Resistance anytime in the near future...
- A Rise of the Resistance Boarding Group is currently required in order to experience the ride. There is no standby line for those without a valid boarding group.
- To be eligible to join a boarding group, you must have scanned your valid ticket/MagicBand at the Park entrance. This is true for all members of a party who plan to join a boarding group. One person can’t go to the Park, scan in, and sign everyone in their party up for a boarding group if the other members are back in the room sleeping. Or even if they’re just farther back in line and haven’t yet scanned.
- To join a boarding group, you either press the “Join Boarding Group” button on the first screen that opens on the My Disney Experience app, or see one of the Guest Experience Team/Guest Services cast members, who will be standing just inside the Park.
- In the week since Rise of the Resistance opened, all boarding group spots have filled before 9am every day.
The author recommends getting to the Studios around 5:45 if you want to be in the earliest possible boarding group... they start letting people through the tapstiles at 6:30 am. After 12/22 when the Christmas crowds start rolling in they will probably let people in by 6:00am.
Which website is that? I would lie to cite that in my letter to Disney.
I'll meet you at the Rainbow Bridge.
Cinderelley;2526203 wrote: Which website is that? I would lie to cite that in my letter to Disney.
That's not from Disney-official, it's from one of the 'How to ride Rise of the Resistance' type blog posts or Disney fan site posts that explain how to get on the ride.
Cinderelley;2526203 wrote: Which website is that? I would lie to cite that in my letter to Disney.
Some of it is right off Disney’s app. They made changes Monday that I read about all over the internet about having to be in the park and everyone must be present to get a boarding group, Disney reacted because they found people were abusing the system and nabbing multiple boarding groups from the parking lot. I followed everything that’s listed here and we were able to ride today. The only thing I don’t like is that they keep opening early. Not everyone follows fan blogs like we do
Too many trips to keep track of now! Vacation WDW twice a year so any questions ask freely ☺️
CaptSmee;2526212 wrote: Some of it is right off Disney’s app. They made changes Monday that I read about all over the internet about having to be in the park and everyone must be present to get a boarding group, Disney reacted because they found people were abusing the system and nabbing multiple boarding groups from the parking lot. I followed everything that’s listed here and we were able to ride today. The only thing I don’t like is that they keep opening early. Not everyone follows fan blogs like we do
Yeah, I think the "opening early" information should, at minimum, be given to anyone staying onsite.
Genna
Always Enjoy the
¸.•*¨)¸.•*¨)¸.•*¨Magic¸.•*¨)¸.•*¨)¸.•*¨
"Now approaching, Mickey's Star Traders"
If You Can Read This...
...Thank The Phoenicians!
