Hi! We just booked our trip to Aulani. I went through Expedia as the package deal was cheaper. I have vertigo and its triggered by riding in elevators. I found a past post of mine that was requesting info on who to contact for special medical request and got the WDW Special Needs number.
My question is regarding booking through Expedia. I tried to call Aulani directly to inquire about my reservation, and they just directed me back to Expedia. I hate booking through Expedia, but it was such a good deal I went ahead and did it. Does anyone have any experience with this? Should I just call Expedia again and have them add the request? Or can I call the Disney Special Needs number and will they be able to add that to my reservation? I thought about faxing the request to Aulani directly 2-3 days before arrival. I just want to make sure we are on a low level. I would hate to be at Aulani and suffering from vertigo.
Thanks for your help!
1980-2001 CR;CBR 2001 AKL 2002 AKL 2003 AKL 2004 AKL; CB; AKL 2007 WL 2008 AKL 9/09 AKL Jambo 12/10 AKL Kidani 9/11 AKL Kidani 9/12 AKL 12/12 AKL 5/13 AKL 12/13 SS 9/14 BLT 12/14 SS 2/15 Aulani DVC 7/15 CBR 10/15 Yacht Club 12/16 DS 7/17 Aulani 01/19 POR 08/19 Yacht Club
Hmmm ... I would do both. Call Expedia, and have them note the request and then let Aulani know at check-in.
I think the catch is that reservations made by travel agents (and expedia is technically a travel agent) have to be modified by them.
I agree though - I am very claustrophobic, and being way up high would ruin my vacation too!
Heather aka ibelieveindisneymagic
INTERCOT Staff
Engaged at the castle!
My Disney Home is POFQ
