Stressed out now

Take a deep breathe and wait for IT to open. I lost one of mine a couple weeks back and they fixed it all up. It is an ongoing problem (it appears) and really needs to be addressed. As I asked the CM I had, what happens if this all disappears while we are there? I recommend taking a screen shot of your FP, we couldn't pull our up a few times on the app in Aug.

Thanks. I'm trying to stay calm. It's just that we are only two days away, and I'm afraid I won't be able to put her back in our fastpass group due to them all being taken.

Their IT dept must be really slow too.... my FP 60 day was last week and I just received my email that it is time to make my FP for my trip. Really? I just laugh...what else can you do.

The screenshot is a good idea though.

Ugh I am sorry about that! My app was on the fritz and ALL my plans disappeared, but my tickets were still there. I went to the website and logged in to MDE - everything was there. I uninstalled and then re-installed the MDE app, signed in again, and all was right again. They will fix it. Tuesdays seem to be the most frequent day for app and MDE issues, so I don't open the app at all on a Tuesday!

Sounds familiar. We have had similar issues on every trip we have had since they started FP+. Fastpasses have disappeared, members of our family have disappeared, tickets disappeared, and the big one was when the prioritization of our tickets messed up and it was using the wrong tickets when we entered parks. It took forever to get that one straightened out. I have spent a lot of time on the phone with IT and at guest services. It is frustrating and I hate that you are having to deal with it.

Cinderelley;2518274 wrote: Thanks. I'm trying to stay calm. It's just that we are only two days away, and I'm afraid I won't be able to put her back in our fastpass group due to them all being taken.

Hopefully it's all straightened out now. Always keep in mind that they have the ability to check FP history. If something disappears due to an error on their part, they will replace it. Went through this with 7DMT.

Hope all is worked out now!!

You can always go to guest relations and explain what happened and the will add her to all your fast passes. We had to do this with my mother in law during our April trip

missymouseworld;2518275 wrote: Their IT dept must be really slow too.... my FP 60 day was last week and I just received my email that it is time to make my FP for my trip. Really? I just laugh...what else can you do.

The screenshot is a good idea though.

I got that e-mail today as well and mine were done on the 17th.

VWL Mom;2518287 wrote: Hopefully it's all straightened out now. Always keep in mind that they have the ability to check FP history. If something disappears due to an error on their part, they will replace it. Went through this with 7DMT.

That is good to know. I was worried that something would disappear again and we wouldn't be able to get it back.

Well, I just got done fixing it. At least 30 mins on the phone and another 20 spent adding her back to our fastpasses and trying to make times work again. At least it is all set now.

I am so sorry you had to deal with that! Even if they will fix it, there's still the time you personally have to devote to getting it fixed, not to mention the stress. And if it happened on vacation? Could you imagine having to use park time to deal with it? I would be livid.

I have a good friend who was on my Disney experience for a long time so we could do fast passes together - (we are local). My Disney Experience just dropped her one day. I gave up after that. I truly no longer schedule fast passes anymore - we just go and enjoy rides that don't have long lines anymore. "IT" was NOT helpful in getting her back on by the way - even with emails and invites and everything else.

Imalismom;2518363 wrote: I have a good friend who was on my Disney experience for a long time so we could do fast passes together - (we are local). My Disney Experience just dropped her one day. I gave up after that. I truly no longer schedule fast passes anymore - we just go and enjoy rides that don't have long lines anymore. "IT" was NOT helpful in getting her back on by the way - even with emails and invites and everything else.

Remember what a pain it was to link our plans last year? Disney needs to just admit their in-house development is sorely lacking and contract out people who actually know what they are doing!