BEWARE: Rental Car

What rental car company were you using?

Not sure if I'm allowed to disclose a company's name, but is Dollar Rental Cars.:confused:

Doesn't your car insurance cover rental cars? Ours does, maybe check with them.

I've used Dollar over at the Wyndham Hotel on Hotel Plaza Boulevard... Never had an issue with them... In fact, when I was stuck for a car in 2013, the guy behind the desk went above and beyond for me to make sure I got a car right then and there despite me being down on the list... I'll use Dollar again if need be...

Did you speak to a manager? Call your insurance company as well... I don't think you are being scammed... Sadly, you are probably paying for someone's incompetence over at the MCO Dollar...

DizneyFreak2002;2456387 wrote: I've used Dollar over at the Wyndham Hotel on Hotel Plaza Boulevard... Never had an issue with them... In fact, when I was stuck for a car in 2013, the guy behind the desk went above and beyond for me to make sure I got a car right then and there despite me being down on the list... I'll use Dollar again if need be...

Did you speak to a manager? Call your insurance company as well... I don't think you are being scammed... Sadly, you are probably paying for someone's incompetence over at the MCO Dollar...

I should have blamed that incompetent person instead of blaming the company. I chose them because I thought they are reputable. I did call our insurance and they said we are covered, although we have to pay for our deductible. I received another call from Dollar today and they said that our case is still under investigation.

I would fight it to the end before I would file it on my insurance. You would have a claim showing on your insurance, which also shows in the insurance database sort of like a credit file and could impact your future rates.

I would quit dancing with them and just straight tell them it was already there, I didn't damage the vehicle and if necessary I will refer it to my attorney. If you don't have an attorney, pay the consultation fee if necessary and have him give them a call or send them a letter. It should end there as it doesn't cost much to repair a front bumper cover and a few hours of their attorneys time will cost them more.

They have someone who does all their repairs and regardless of what they say, they can get it fixed for under $500 and probably more like $350. I have stuff like that fixed all the time for in the $300 range.

Additionally, check the coverage for the credit card you used. Some of my credit cards cover, or help cover, these type expenses.

I can only imagine how frustrating this is. My husband uses rentals all the time and when he gets a beat up car, it always concerns me.

Yes, do check your credit card. Rental car companies often charge, not only for the damages incurred, but also for "loss of use" for the time the vehicle is unavailable to them to rent again.

It is also possible that the damage occurred while the car was in your possession - perhaps by someone who backed into you while the car was parked.

susie & perla's mom;2456388 wrote: I should have blamed that incompetent person instead of blaming the company. I chose them because I thought they are reputable. I did call our insurance and they said we are covered, although we have to pay for our deductible. I received another call from Dollar today and they said that our case is still under investigation.

Hope it all works out for you... I like Dollar and would use them again, and in fact, I am planning on using them again... Just trying to find out if I get a larger discount with Dollar or Hertz though my membership with the realtor associations...

It stinks when a bad taste is left in a consumer's mouth because of an agent's incompetence...

Yesterday I got a voicemail from them giving us a case number and also saying our case is closed. My husband and I were thinking - closed meaning end of discussion, we don't need to pay or closed, no more arguments, we are responsible for the damage??? I didn't get much sleep last night because by the time I got the voicemail their office was closed. I called them this morning to verify what was that all about and they informed me that our dispute was valid, we have zero balance. I finally woke up from this nightmare. So, the moral lesson to this is: before you leave the parking lot of your rental car, INSPECT, INSPECT, INSPECT. And thank you so much for all your kind suggestions.

susie & perla's mom;2456588 wrote: Yesterday I got a voicemail from them giving us a case number and also saying our case is closed. My husband and I were thinking - closed meaning end of discussion, we don't need to pay or closed, no more arguments, we are responsible for the damage??? I didn't get much sleep last night because by the time I got the voicemail their office was closed. I called them this morning to verify what was that all about and they informed me that our dispute was valid, we have zero balance. I finally woke up from this nightmare. So, the moral lesson to this is: before you leave the parking lot of your rental car, INSPECT, INSPECT, INSPECT. And thank you so much for all your kind suggestions.

I'm very glad this had a satisfactory conclusion for you!!

So happy this all worked out for you.

So glad it all worked out for you! I am paranoid myself about inspecting rental cars since traveling abroad as rental agencies in some countries are notorious for trying to nail customers for the smallest nick or dent, usually with a huge deductible (car insurance from most states do not cover rentals in other countries, so you have to get coverage from the agency or through your credit card company). We not only mark any damage at pick-up on the form but we also bring it to the attention of the attendant and have him initial our notes.

Good advice...everyone should always look over the car before leaving the lot