Complaints while at Disneyland

Have you visited guest services yet? I would start there. I saw on another post the info about the air conditioning. If it's a hotel problem I'd go to the desk about it. If it's park related I'd do Guest Services.

It is a culmination of several things. That was why I wasn't really sure where to go. We went to breakfast at Goofy's Kitchen. We were sitting there talking about leaving, and one of the employees turned out day around. I will make sure to mention him too.

What is happening? So sorry things are not going well.

Well, currently Big Thunder is closed. Splash Mountain is closed. Space Mountain is closed. Pirates of the Caribbean and Blue Bayou are closed. (I knew about Blue Bayou before we came) Winnie the Pooh is closed. Mr Toad's Wild Ride is closed. There is also everything that is closed for the Star Wars construction - the train, the monorail, the boats, Tom Sawyer island, etc.
Yesterday Radiator Sprungs was down. Monsters Inc was down. Grizzly River Rapids was closed.
I am getting even more aggravated listing them. You get the idea. Then the ac being shut off on top of all of that

I am so aggravated. I don't even know what to say to these people.

Oh my! That is not typical. Go to Guest Services!

A trip to guest services is way over due! And I would follow up with a letter detailing everything wheen u return home. Has the AC been rectified yet?

Oh my goodness. That is way too many closures! And I remember the post about the a/c, too. I'd be just as perturbed if I was you! DL is way smaller than WDW, and if that many things were closed in one park at WDW (without me knowing beforehand, as then it would be my choice to go knowing about closures), I'd be hot under the collar!

Cinderelley;2484477 wrote: Well, currently Big Thunder is closed. Splash Mountain is closed. Space Mountain is closed. Pirates of the Caribbean and Blue Bayou are closed. (I knew about Blue Bayou before we came) Winnie the Pooh is closed. Mr Toad's Wild Ride is closed. There is also everything that is closed for the Star Wars construction - the train, the monorail, the boats, Tom Sawyer island, etc.
Yesterday Radiator Sprungs was down. Monsters Inc was down. Grizzly River Rapids was closed.
I am getting even more aggravated listing them. You get the idea. Then the ac being shut off on top of all of that

We went through similar when we were there in April 2014. Was so disappointing! Many rides were closed due to refurbishment for the big anniversary celebration. We managed to keep busy though with what was left. We were fortunate to notice it a few days before we arrived so switched up our plans a bit. Normally the first day we do Downtown Disney and rest up that evening but that first day was also the last day many attractions were open before shutting down for the Refurb so we immediately hit the parks and waited in 60+ minutes lines to ride those rides. Anyway....so very sorry you are having to go through that.

That many closures seems very a-typical. From what I can see on the refurb schedule, Hypersoace Mountain, Splash and Big Thunder are not supposed to be closed - perhaps it was an acute problem or it broke down unexpectedly? That happens just as frequently as it does in WDW. Did you notice if it was back up later in the day? Certainly go to Guest Services. For Goofy's Kitchen - if it was poor service from the Cast Member, I would go back to the restaurant and ask to speak with management and let them know the date, time, and name of the server. I hope it gets better from here!

BriarRose0708;2484507 wrote: That many closures seems very a-typical. From what I can see on the refurb schedule, Hypersoace Mountain, Splash and Big Thunder are not supposed to be closed - perhaps it was an acute problem or it broke down unexpectedly? That happens just as frequently as it does in WDW. Did you notice if it was back up later in the day? Certainly go to Guest Services. For Goofy's Kitchen - if it was poor service from the Cast Member, I would go back to the restaurant and ask to speak with management and let them know the date, time, and name of the server. I hope it gets better from here!

They were breakdowns, not scheduled closures. I guess when so much is already closed, that many breakdowns is pretty aggravating. And yes, they all appeared to be broken down simultaneously for at least awhile. I was checking the app periodically after I saw her post.

Just finished at City Hall. That didn't get me anywhere. She offered to put a note in the computer for some fast passes for a future visit. I didn't find that to be an acceptable offer. I am on a contract out in Virginia. I don't think I am flying from one coast to the other just to visit the "happiest place on earth". I am not very happy at the moment.

I would have gone to Disneyland instead. Those knock offs like Dosneyland just can't compete with the original!

(j/k)

I'm sorry to hear that you had a poor experience. Hopefully Disney will make it right, but it's almost a game for some people to see what they can get. I find CMs are now cautiously generous based on so many trying to beat the system. I can't say that I blame them.

Unfortunately, guest relations kind of has their hands tied when it comes to ride breakdowns. They have had to really buckle down on "making it right" because people were being too pushy and demanding. I do encourage you to write a letter when you get home detailing ALL of your issues. You might get a better response that way.