Complaints while at Disneyland

Does anyone know which address I would use to send a letter to?

Disneyland Resort
P.O. Box 3232
1313 S. Harbor Blvd.
Anaheim, CA 92803-3232

Thank you very much.

BrerGnat;2484538 wrote: Unfortunately, guest relations kind of has their hands tied when it comes to ride breakdowns. They have had to really buckle down on "making it right" because people were being too pushy and demanding. I do encourage you to write a letter when you get home detailing ALL of your issues. You might get a better response that way.

Really people are being to pushy and demanding? I love Disney but if that is going to be their customer service motto then forget it. I understand rides go down but sometimes the amount of rides being refurbished at one time is ridiculous. I appreciate that they at least give us a heads up. I understand rides can go down but shouldn't that be minimal because of refurbishments. In general customer service nation wide in all businesses has gone down hill and then the business blames the customers? Way to go Disney. A trip to Disney is not cheap so standards should be higher than Walmart.

Tiggerlovr9000;2485250 wrote: Really people are being to pushy and demanding? I love Disney but if that is going to be their customer service motto then forget it. I understand rides go down but sometimes the amount of rides being refurbished at one time is ridiculous. I appreciate that they at least give us a heads up. I understand rides can go down but shouldn't that be minimal because of refurbishments. In general customer service nation wide in all businesses has gone down hill and then the business blames the customers? Way to go Disney. A trip to Disney is not cheap so standards should be higher than Walmart.

If you want to avoid refurbishments, don't schedule a trip if you think too many things are down for fixing. Things do break down on occasion. If you choose to go during known refurbishments, though, then that's on you.

Basket Mommy;2485282 wrote: If you want to avoid refurbishments, don't schedule a trip if you think too many things are down for fixing. Things do break down on occasion. If you choose to go during known refurbishments, though, then that's on you.

I do check the refurbishments before a trip and don't complain about it. My point was that the cms can't do anything about it because others have ruined it for us is a cop out. My point was also that not everyone is aware of the refurbishments because they are not Disney crazy like us. It was couldn't we be a little empathetic and not just assume everyone is out for free stuff. Any day at Disney is they best day ever for me, breakdowns or not.

Tiggerlovr9000;2485323 wrote: I do check the refurbishments before a trip and don't complain about it. My point was that the cms can't do anything about it because others have ruined it for us is a cop out. My point was also that not everyone is aware of the refurbishments because they are not Disney crazy like us. It was couldn't we be a little empathetic and not just assume everyone is out for free stuff. Any day at Disney is they best day ever for me, breakdowns or not.

What I was trying to say is that CMs CAN'T really do anything about it, other than give out Fastpasses. They can't refund your ticket. They can't make the rides magically start working. Their hands are tied. Tickets, maps, etc. all have language about rides possibly being unavailable at times, and every guest agrees to that when they enter the park. In addition, Disneyland posts the rides that are currently down at the bag checks so guests have a heads up.

If something goes REALLY wrong during your visit, Guest Service CMs are empowered, however "there are too many rides down" is not that. But, the OP seemed to imply that her issues were more than that, which is why I suggested she go talk to them.

Writing a letter will get a much better response, usually. The problem is, people who DO get something for complaining LOVE to go online and tell the world about it, which sets up expectations for others. Expectations which, frankly, are unrealistic.

I am very sorry that the OP had such a negative experience at Disneyland. I have visited literally several hundred times and have never had a bad day there. Maybe I'm lucky, I don't know. I hope she gets to at least have someone at Disney acknowledge her frustrations and maybe offer something to mend the bad feelings.

BrerGnat;2485340 wrote: I am very sorry that the OP had such a negative experience at Disneyland. I have visited literally several hundred times and have never had a bad day there. Maybe I'm lucky, I don't know. I hope she gets to at least have someone at Disney acknowledge her frustrations and maybe offer something to mend the bad feelings.

Come to think of it...I've never had a bad day at Disney either. Never once have I left the park thinking well that was a waste of $100 (multiplied by the number of party members, plus food and souvenirs). If anything we are probably planning our next trip before we even hit MCO. Maybe we drank the Kool-Aid?

baldburke;2485348 wrote: Come to think of it...I've never had a bad day at Disney either. Never once have I left the park thinking well that was a waste of $100 (multiplied by the number of party members, plus food and souvenirs). If anything we are probably planning our next trip before we even hit MCO. Maybe we drank the Kool-Aid?

Me either, don't know why I am addicted the way I am. It just makes me happy and the energy I get to walk the park is crazy. Has to be the good endorphins. When try to walk here at home have to push myself. :blush::blush:

baldburke;2485348 wrote: Come to think of it...I've never had a bad day at Disney either. Never once have I left the park thinking well that was a waste of $100 (multiplied by the number of party members, plus food and souvenirs). If anything we are probably planning our next trip before we even hit MCO. Maybe we drank the Kool-Aid?

I usually feel this way. Not this trip. Another friend of mine and I had been planning a trip next year for his birthday again. I called him and told him I am not going. He was shocked, but after I explained it to him, he agreed.