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I'm seriously about to cry about photopass

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(@cinderelley)
Posts: 3800
Senior Team INTERCOT Cast Member
Topic starter
 

Ok, it has been a rough trip if you haven't seen my post in the Disneyland section. I am home now and really, really like some of our family pictures that the photopass photographers took. The whole point of the trip was to get us all together in Disney for the first time in 11 years. I paid for the +- one day thing for two of our days. Every time I hit download though, it does not download. there's nothing in the download file on the computer. There's nothing when I hit the down arrow on the internet bar. I know it is ridiculous to cry about this, but I feel so completely overwhelmed at this point. Has anyone had this problem? How did you fix it?


I'll meet you at the Rainbow Bridge.

 
Posted : May 12, 2016 11:19 pm
(@Zippy 1)
Posts: 799
Team INTERCOT Cast Member
 

Call them!! They can usually help fix the problem. I hope everything turns out well. I know how precious those pictures can be


 
Posted : May 12, 2016 11:56 pm
Steve
(@brownie)
Posts: 475
Staff Member Moderator
 

Try using a different browser. You can also try clearing your cache and history of the browser you were using to see if that helps.


Steve (aka brownie)
INTERCOT Staff: Accommodations & Mousellaneous
ASMv 4/00, 10/01, 11/03, 5/21
ASMu 8/12, 11-12/22
AKL 6/18
BC 9/94
CSR 8/14, 3-4/22
POP 11-12/10, 3/12, 10/12, 7/17, 4/22
POFQ 10/01
POR 9/04, 1/16, 11/19
WL 12/03
Disneyland 6/07, 1/15, 10/24
Disney Dream 8/14

 
Posted : May 13, 2016 4:53 am
(@cinderelley)
Posts: 3800
Senior Team INTERCOT Cast Member
Topic starter
 

Thanks for the suggestions. I did try getting help with their online chat. I also tried the browser stuff. I think I just need to take a step back for a day or two and then try again when I'm not so emotional over it.


I'll meet you at the Rainbow Bridge.

 
Posted : May 13, 2016 2:38 pm
(@deedee73)
Posts: 526
Senior Cast Member
 

I'm so sorry to read about your trip issues and then to see that you are having further issues with the pics at home. I wish I had some concrete suggestions beyond the obvious that maybe you need to walk away from it for a few days then try again. Hoping in the end that you & your family had a memorable trip.


 
Posted : May 13, 2016 10:57 pm