No standby for Toy Story Mania this week?

DizneyFreak2002;2436487 wrote: ... It stinks for the people there now who received no warning about this, and yes, this is the way Disney now treats guests, with contempt... Not to even warn guests a head of time is poor customer service... And Disney should be ashamed... and guests have the right to be mad... And from all accounts, today was not a good day for management and guest satisfaction...

Preach.

DizneyFreak2002;2436487 wrote:
If TSMM has a hourly capacity of 1000 per hour, and 700 of those are FP, 300 are stand by.. if 30 FP guests do not show up, no harm... 30 extra stand by guests make up the difference.. if/when they go to all FP only, and give out 1000 FPs for the hour, and 30 people do not do not show up, now you had a hourly ridership of only 970, cutting capacity and inflating the FP wait time line...

This is similar to my initial thought. There's an obvious ride capacity and a reservation-only system is an inherently flawed way to fill it. The only way to have it operating and peak capacity is in a perfect world with no variables. Plus, it wouldn't solve any problems. If peak capacity is 1000 per hour and it's the busiest time of the year at the busiest ride in the park, even with FastPass you're still going to have to wait in line to get 1000 people through it. Not counting delays, breakdowns, protein spills, that guy who always sits near me that somehow thought Florida without an antiperspirant was a good idea...

Really ham-fisted data mining has to be the only goal here. Otherwise the execs running this thing have lost complete touch with reality.

I just spent about a month getting some friends ready for a trip and there were no FP times available for TSM their whole trip so I told them to just go at opening and stand by...seems that's not going to work...

BrerGnat;2436438 wrote: Maybe TDO should realize that the ONLY reason the lines for TSMM are so long in the first place is because of the utter lack of RIDES for the "whole family" at DHS. Maybe instead of building another track (which sounds like a ridiculous idea, IMO) build some new RIDES that everyone can go on. I bet if they did that, TSMM would not be so popular. The attraction itself is not that good. This is evidenced by the lack of insanity generated over at DCA for the same ride. That is because there are plenty of other rides at DCA.

Wow this is EXACTLY the problem! Well said!

JanetMegan;2436584 wrote: I just spent about a month getting some friends ready for a trip and there were no FP times available for TSM their whole trip so I told them to just go at opening and stand by...seems that's not going to work...

Indeed. Who would ever have imagined that this would not be a possible solution? The decline in guest service at Disney is stunning. Customer service isn't just being polite and smiling when talked to, it is how you set the table before anybody is there too. It's a rotten way to treat your guests, who might be paying nearly a $100 per person (with tax) just to be there that day.

This is so wrong. AP holders not staying on property (locals, timeshare, SoG) will be challenged to get a FP at only 30 days. And poor day guests- they'll likely never get on TSM! Rediculous.
It's getting so hard.

dpamac;2436583 wrote: Really ham-fisted data mining has to be the only goal here. Otherwise the execs running this thing have lost complete touch with reality.

Gary, they already have lost touch with reality in Orlando... This is what some of us were saying, and warning about, when the rumors/talk of this NextGen nonsense came up... We were of course shouted down by WDW fans who think Disney does nothing wrong... Well, sadly, those of us giving these warnings have been proven right each and every step of the way..

The management team in Orlando is incompetent... And that's being nice... And Staggs, Rasulo, and Iger are no better...

With that said, I have heard that management had no choice but to cave in and allow stand by today... Is anyone there who can confirm stand by was open?

I was thinking about this mess again today after reading the post where someone was saying people were showing up at their FP+ time and then having to wait in line 15, 20, and 30 minutes to ride.

If they are giving out so many FP+'s to attractions in an attempt to accommodate guests so as not to get blow back when people are unable to schedule a FP+ for the attractions they want but then they show up and have to stand in a 20-30 minute line at their FP+ time, what has been accomplished? Does management not have enough common sense to rationally think this through and realize that only so many people can ride a ride per hour and regardless of whether we just walk up and stand in standby for 30 minutes or stand in a FP+ line for 30 minutes, it is still 30 minutes? Why make the vacation experience so dang aggravating with all of this prescheduling nonsense and then end up having to stand in line anyway. Madness I tell you....Madness

Well of course they had to relent and let a standby line form. A 30 minute FP+ line IS technically already a standby line.

So stupid.

On another note, I will be there in 10 days. I just scheduled some FP+ today when I got my tickets. I was able to get everything we wanted, at decent times, except Mine Train. There were plenty of TSMM times available to choose from on the day we are going to DHS.

DizneyFreak2002;2436610 wrote: .. Is anyone there who can confirm stand by was open?

Not today (Tuesday), but I'll be there tomorrow.

Steve

Fangorn;2436634 wrote: Not today (Tuesday), but I'll be there tomorrow.

Steve

Enjoy, and if you can, please let us know your observations... Interested in hearing from someone who is actually there...

BTW, do you have a FP for TSMM?

***As for today, couldn't seem to confirm if they did, indeed, open stand by... some people were saying yes, some were saying no...

DizneyFreak2002;2436643 wrote: Enjoy, and if you can, please let us know your observations... Interested in hearing from someone who is actually there...

BTW, do you have a FP for TSMM?

***As for today, couldn't seem to confirm if they did, indeed, open stand by... some people were saying yes, some were saying no...

I do have a fp for TSMM. We weren't really planning to go to Studios tomorrow, but plans changed last night. Picked up the fp for TSMM about 7 last night while waiting in a 30 min long fp line for PotC. And btw, when I got that fp, i had my choice of virtually any time of the day - so it wasn't a random catch of a cancelled one.

Steve

Daisy'sMom;2436568 wrote: We are seriously talking about not renewing our FL Resident APs this year. Every time we decide to go over for a day, we try to get FP+, and the only times available are usually at 9/10pm. That doesnt work for us since we have a two hour drive each way. Then some one tells me they actually had 12 fast passes for one day. Its just sad what they have done. First we found it impossible to eat at a table service restaurant and now this.

Universal is looking better and better. We can have a nice meal and not run around with a spreadsheet.

Really? Huh, I live an hour away and don't really have issues getting FP+. Living closer like we do I will sometimes book some FP+ 30 days ahead and as it gets closer if I know I'm not going I just cancel.

I realize that this paticular situation [which really needs to be confirmed through Disney by calling], isn't optimal but goodness, I just don't get all the brew ha ha over it either.

Then again, I'm guess I'm in the camp of "Disney can do no wrong" since the changes don't affect my life that much. I still go, I still enjoy the magic and have fun. All other Orlando Parks gravely pale in comparison IMHO
**shrug shoulders**

I would be curious as to the story behind the 12 FP+. Did you talk with them further? Did they use theirs and then get more? You can not book 12 at once.

ETA: If I get time at work, I'll make a call to Disney to confirm.

Stu29573;2436573 wrote: The only good part of FP+ is that maybe some people who NEED to lose their jobs will. In my experience, though, those are the people that are the best at throwing other people under the bus...

I wonder if those execs will be required to book a FP+ for that bus first! :thedolls:

Terra;2436655 wrote:
ETA: If I get time at work, I'll make a call to Disney to confirm.

I wouldn't bet on anyone at a call center having any better information about this mess than we do.