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Merchandise Guest Relations Reportedly Ceases Operation

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(@figment-2)
Posts: 2460
Staff Member Admin
Topic starter
 

Several Guest Reports have held that Merchandise Guest Relations has ceased operation when contacting the service via 1-877-560-6477 or Merchandise.Guest.Services@DisneyParks.com.

Guests have reported that have been alternatively directed to visit ShopDisney.com or the ShopDisneyParks App.


Figment! aka Jason ºoº
INTERCOT STAFF
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~It’s what us storytellers do; we restore order with imagination, we instill hope again and again~

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Posted : December 6, 2017 9:48 pm
(@vwl-mom)
Posts: 2541
Staff Member Moderator
 

That's too bad, most times they were able to find what I was looking for. ShopDisney just don't offer the same service.


- Lynn -
INTERCOT Staff: Theme Parks, DVC

 
Posted : December 7, 2017 6:53 am
Jonathan Castle
(@goofy4theworld)
Posts: 432
Senior Cast Member
 

So who do you call if something you buy while on WDW property turns out to be broken once you get it home?


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Posted : December 7, 2017 9:38 am
(@ibelieveindisneymagic)
Posts: 2523
Staff Member Moderator
 

On no! They have been able to be a great to help to me before. There are so many things that aren't on the online store, and being outside the US, I can't get/use the app.


Heather aka ibelieveindisneymagic
INTERCOT Staff

Engaged at the castle!
My Disney Home is POFQ

 
Posted : December 7, 2017 11:42 am