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MDE Linking reservations

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(@we-love-disney)
Posts: 135
Cast Member
Topic starter
 

Hi

Ok, I KNOW I've done this several times in the past but I can not, for the life of me, figure this out (I looked on here and didn't find the answer....sorry) :blush::

We will be in Disney staying at All Star Sports (going because my daughter's cheer gym got a bid to attend the Summit which is a HUGE competitive cheer event and they WON it in 2014.....sorry, proud mom moment here :mickey:). Anywho, after it is all said and done, my family will be staying the week after but will have 2 rooms. I already have the reservations etc but can't figure out how to link the 2 so I can see them both on the MDE app :confused:

Help......


77-85:Day Trips at Easter
88:Fort Wilderness
91:Swan(Honeymoon)
99:Wilderness Lodge
00:Caribbean Beach
02:POR
03:Coronado Springs/Polynesian
04:POR/Polynesian
06:POR
07:POR
08:POR
09:Polynesian
12:POR
14:POR

 
Posted : February 18, 2016 11:37 am
(@we-love-disney)
Posts: 135
Cast Member
Topic starter
 

One thing I forgot to mention is that I CAN see it on my computer, but not on my phone app...


77-85:Day Trips at Easter
88:Fort Wilderness
91:Swan(Honeymoon)
99:Wilderness Lodge
00:Caribbean Beach
02:POR
03:Coronado Springs/Polynesian
04:POR/Polynesian
06:POR
07:POR
08:POR
09:Polynesian
12:POR
14:POR

 
Posted : February 18, 2016 4:18 pm
Jonathan Castle
(@goofy4theworld)
Posts: 432
Senior Cast Member
 

Step 1 would definitely be to log out of your account from the mobile app, then sign back in. There is a good chance that doing this will make the reservations appear in theapp.


Coming up... ???
25 Jun CR Garden (1 day)
25 Jan Pop (MLK weekend)
19 May Disney Dream, Nov Pop
18 Oct ASMv
17 Jan POFQ (10k!)
16 (APs) Jan POR, Feb CSR, April ASMv, June BC, Oct Pop & Cabins, Dec ASMv & AKL & Pop
15 May Pop & CBR pirates
13 Oct ASMu & AoA
10 (APs) June CR, Oct AKL & Pop, Dec Pop
07 March ASMv
04 June POR
94 June Dixie Landings (I think)

 
Posted : February 18, 2016 4:25 pm
(@Polynesian Dweller)
Posts: 241
Cast Member
 

Goofy4TheWorld;2479019 wrote: Step 1 would definitely be to log out of your account from the mobile app, then sign back in. There is a good chance that doing this will make the reservations appear in theapp.

Agree with that. There was an app upgrade recently. I find after most app upgrades it will look like you are logged in but you really aren't. Logging out and logging in again fixes everything.


26 years staying at the Polynesian
There's a great big beautiful tomorrow, shining at the end of everyday...
Twenty six straight years staying at the Polynesian
Next trip: October 2018

 
Posted : February 18, 2016 5:31 pm
(@we-love-disney)
Posts: 135
Cast Member
Topic starter
 

Logged out, then back in. Didn't help :(


77-85:Day Trips at Easter
88:Fort Wilderness
91:Swan(Honeymoon)
99:Wilderness Lodge
00:Caribbean Beach
02:POR
03:Coronado Springs/Polynesian
04:POR/Polynesian
06:POR
07:POR
08:POR
09:Polynesian
12:POR
14:POR

 
Posted : February 18, 2016 6:27 pm
Jonathan Castle
(@goofy4theworld)
Posts: 432
Senior Cast Member
 

Your ability to see reservations on a desktop PC but not on a mobile device is a problem that I have seen posted about several times, and the fixes are hit-or-miss as to which one may work for you.

Step 2 - Make sure that you are logging into the same MDE account (the same email login) on both your desktop and your mobile device (just in case you have multiple accounts).

Step 3 - Ensure that you have upgraded to the most recent version of the MDE App for your particular mobile device.

Step 4 - Do a "password reset" on your MDE account (I know it sounds odd, but it has sometimes been the fastest way to resolve your exact "missing reservations from mobile phone app" problem).

Step 5 - Call (407) 939-5277 and get technical support to fix the problem.


Coming up... ???
25 Jun CR Garden (1 day)
25 Jan Pop (MLK weekend)
19 May Disney Dream, Nov Pop
18 Oct ASMv
17 Jan POFQ (10k!)
16 (APs) Jan POR, Feb CSR, April ASMv, June BC, Oct Pop & Cabins, Dec ASMv & AKL & Pop
15 May Pop & CBR pirates
13 Oct ASMu & AoA
10 (APs) June CR, Oct AKL & Pop, Dec Pop
07 March ASMv
04 June POR
94 June Dixie Landings (I think)

 
Posted : February 18, 2016 11:19 pm
(@we-love-disney)
Posts: 135
Cast Member
Topic starter
 

Ok, I've literally done all that was suggested and I still only see 1 reservation. Is there a miracle cure out there for this??


77-85:Day Trips at Easter
88:Fort Wilderness
91:Swan(Honeymoon)
99:Wilderness Lodge
00:Caribbean Beach
02:POR
03:Coronado Springs/Polynesian
04:POR/Polynesian
06:POR
07:POR
08:POR
09:Polynesian
12:POR
14:POR

 
Posted : February 21, 2016 10:39 pm