MNNHFLTX;2440887 wrote: Oh my goodness, don't get me started on Comcast. We have an utility easement behind our garage and Comcast has laid two cables across our backyard in the last six months without burying either one. We have called them numerous times, but as we are U-verse customers and not Comcast, what we get are excuses and all-out lies about sending out a team to bury them; they even add insult to injury by trying to "sell" us on Comcast. I refused to let them hook up the second cable until I had assurances (and phone number) from their contractor that they would have a team come back in two weeks to bury the cables. When we tried calling that number two weeks later to find out the status it was a disconnected number--yet another lie. We have to be extremely careful when mowing or weed-whacking not to damage or cut the cables since that could subject us to federal fines. It's definitely been a lose-lose situation for us and in our eyes, Comcast stinks.
Surly there is someone in your local government that you can contact about this. After all they may have the right to put cables through your yard but leaving them out like that is a hazard.
Three years in Connecticut and loving it
Next trip in Jan 2017 I hope!
Honestly it's pretty much all big companies that are like this. We once switched from Comcast to FiOS and they were worse so we switched back.
Classic inside-out thinking ... corporations make decisions on what looks like from the inside and never consider what it looks like from the outside to their customers. They think having "specialists" that deal with every possible slice of issues a customer might have (billing, service interruptions, etc.) makes sense for some reason whereas customers really just want to call one number, talk to someone pleasant, and get help with whatever they need without being transferred 1,000 times.
Ian ºOº
INTERCOT Senior Imagineer
Veteran of over 60 trips to Disney theme parks and proud to have stayed in every Disney resort in the continental United States! º0º
Next trip:
April 2018 - Saratoga Springs Treehouse
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So true Ian! But what about all the complaints they get? Are the people who make these decisions inside big corporations unable to process that? "Gee, we're the most hated company in America, do you think we should do something differently?"
Susanne
