Angry and Disappointed

stephicakes;2455316 wrote:

But quick question out of curiosity... If you already had a standard room reserved, why could they just not apply the discount? Same room but honor the new price. If you already had a reservation then it shouldn't have been given to someone else. Or am I missing something?

I'm with you. You think it would be that easy but it's not. They only have so many standard rooms that they will apply the discount to and since I didn't get through until the third day, they were gone....even though I still had a standard room booked. :(

NJGIRL;2455349 wrote: I'm with you. You think it would be that easy but it's not. They only have so many standard rooms that they will apply the discount to and since I didn't get through until the third day, they were gone....even though I still had a standard room booked. :(

That's why I used Magical Journeys prior to buying DVC. Bless them because they dealt with Disney's lousy computer system the last few days working to get their clients the package while their clients never had to lift a finger. Best thing, it doesn't cost anything to use them and they are an Intercot sponsor!

Hammer;2455351 wrote: That's why I used Magical Journeys prior to buying DVC. Bless them because they dealt with Disney's lousy computer system the last few days working to get their clients the package while their clients never had to lift a finger. Best thing, it doesn't cost anything to use them and they are an Intercot sponsor!

I love Magical Journeys. I wish my other travel agent was as good as they are. (or that they did more than Disney. :D)

Mtrm042791;2454975 wrote: Made a Poly reservation for October in January called to add a day in April becuase I couldn't modify online and noticed today the extra day wasn't on the online reservation and showing unavailable now because of the free dining and can't get thru on the phone!! GRRRR! Should I have been sent a new confirmation # when added over the phone?!

You wouldn't have gotten a new confirmation/reservation # but you would have gotten an email with the modification. I made modifications to my reservation (thru Magical Journeys) and my number didn't' change, but I received an email from them with an updated reservation.

And yes, Disney has been slammed since they released the Free Dining. Good luck with everything Sorry this happened.

Hammer;2455351 wrote: That's why I used Magical Journeys prior to buying DVC. Bless them because they dealt with Disney's lousy computer system the last few days working to get their clients the package while their clients never had to lift a finger. Best thing, it doesn't cost anything to use them and they are an Intercot sponsor!

I was working with Wendy at the time. She did her best to help. Reservation was made on a Sunday night when I made up my mind where I wanted to stay(I knew POFQ was small and wanted to make sure I got a standard room ressie) with the intention of switching to MJ hands on Monday, then Disney dropped the ball Monday morning and made the last few days a big mess. I already had the room booked and there was no reason they couldn't just apply the discount....Disney just didn't want to they created this chaos.

Cinderelley;2455360 wrote: I love Magical Journeys. I wish my other travel agent was as good as they are. (or that they did more than Disney. :D)

Ya know we do all cruises and Universal as well?

We will be branching out into some other areas once we become better educated on them (read: see them in person)

Nanc

NJGIRL;2455379 wrote: I was working with Wendy at the time. She did her best to help. Reservation was made on a Sunday night when I made up my mind where I wanted to stay(I knew POFQ was small and wanted to make sure I got a standard room ressie) with the intention of switching to MJ hands on Monday, then Disney dropped the ball Monday morning and made the last few days a big mess. I already had the room booked and there was no reason they couldn't just apply the discount....Disney just didn't want to they created this chaos.

Just because you (general you, not just you) have a room booked, does not automatically get the discount when you call.

There is an entire algorithm for this process. They designate a certain % of occupancy for the discount and once the tier is reached it cuts it off.

That is always why we say booking ahead is a double edge sword. You need to in order to do dining, and fast passes, yet filling the room screws with the algorithm and can cause a discount not to appear.

This is why you will see a lot of changing availability after a discount is released. People move, switch, tweak thus changing occupancy levels. Which then triggers discounts where there were none before.

Hope that makes as much sense in a post as it does in my head LOL

And FYI it takes 5-7 days for a reservation made through Disney to be transferred to us.

Nanc

Tink1;2455397 wrote: Ya know we do all cruises and Universal as well?

We will be branching out into some other areas once we become better educated on them (read: see them in person)

Nanc

You just made me so happy!

Cinderelley;2455338 wrote: I am an ER nurse. I work from 7 to 7. There's no way I could call at 10 or 2.
"I know you're having a heart attack right now sir, but my phone call to Disney is more important"

My wife is a ER nurse. She has called WDW many times at work. Break time...lunch time...etc.
ER nurse gets 20 break every 2 hours. Ohio law.:thumbsup:
I know NO job is so busy...a person can't call once or twice a day at some point.

NJGIRL;2455282 wrote: You obviously have not tried to call in the last two days. You can think whatever you want to think, but except for the 8 hours I was sleeping in the middle of the night, I called once or twice every hour on Monday & Tuesday and could not get through. Read through other posts, others had the same problem, while those who did get through waited on hold for up to 8 hours. Very poor customer service.

I disagree, Just because they are busy....and IF someone really tried to call at the right time...that doesn't equal bad customer service. Its called being busy. In the grand scheme of life....nothing really to get angry about....or frustrated.:thumbsup:
Oh, and to note: I called last night at 7pm no wait. We check in POP Saturday. May 2.!!
So, I guess i DID obviously call in the last 2 days..
Im not trying to be rude...I just 110% don't buy into the notion that someone can't get through to WDW for 2 days. Unless a person is sitting in Afghanistan dodging bullets. I think we all can make time to call at an appropriate time...As The Unnofcial Guide suggested. 10 am -2 pm. again, not to be rude here...just a difference of opinion...albeit a big one.

manutd1;2455420 wrote: I disagree, Just because they are busy....and IF someone really tried to call at the right time...that doesn't equal bad customer service. Its called being busy. In the grand scheme of life....nothing really to get angry about....or frustrated.:thumbsup:
Oh, and to note: I called last night at 7pm no wait. We check in POP Saturday. May 2.!!
So, I guess i DID obviously call in the last 2 days..
Im not trying to be rude...I just 110% don't buy into the notion that someone can't get through to WDW for 2 days. Unless a person is sitting in Afghanistan dodging bullets. I think we all can make time to call at an appropriate time...As The Unnofcial Guide suggested. 10 am -2 pm. again, not to be rude here...just a difference of opinion...albeit a big one.

Two points I want to make in response to this:

1. When someone is trying to give a company business (i.e. booking hotel rooms, buying passes, dining at restaurants, buying souvenirs in gift shops) they don't expect to have to jump through hoops to do so. The company is not doing consumers a favor by taking money for goods and services; the consumer allows them to stay in business. That's why "good customer service" is paramount for the success of any company. I am sure most people were willing to exhibit a reasonable measure of patience in the situations stated above, but not to the degree that they ended up doing.

2. I appreciate your positive outlook on life, but one thing I've learned from being a nurse (and a fellow human being on this planet) is that no one should tell someone else what they are entitled to feel frustrated or angry about. Experiences and perceptions are (obviously) highly personal and and everyone is entitled to attach whatever meaning to them that they desire. So think what you want about your own experiences in this type of situation and please allow others to do the same. :thumbsup:

MNNHFLTX;2455421 wrote: Two points I want to make in response to this:

1. When someone is trying to give a company business (i.e. booking hotel rooms, buying passes, dining at restaurants, buying souvenirs in gift shops) they don't expect to have to jump through hoops to do so. The company is not doing consumers a favor by taking money for goods and services; the consumer allows them to stay in business. That's why "good customer service" is paramount for the success of any company. I am sure most people were willing to exhibit a reasonable measure of patience in the situations stated above, but not to the degree that they ended up doing.

2. I appreciate your positive outlook on life, but one thing I've learned from being a nurse (and a fellow human being on this planet) is that no one should tell someone else what they are entitled to feel frustrated or angry about. Experiences and perceptions are (obviously) highly personal and and everyone is entitled to attach whatever meaning to them that they desire. So think what you want about your own experiences in this type of situation and please allow others to do the same. :thumbsup:

But doesn't that go both ways...arent you, in a sense, saying I'm wrong for disputing the OP concern. They had their opinion and I shared mine.
In other words...If I started a post and stated what great phone service WDW has...Im sure some one else would say I'm crazy and disagree with statement I made. That doesn't mean they are telling me how to feel...only their strong opinion. And, We should never hold back our opinions on the grounds of "feelings" or such. Thats kinda making it only (lets have a discussion)........if we all agree. And, I do think WDW has A+ service on the phone. And again....its all good. Just voicing it. Appreciate you all.
:mickey:
If I may..I wanted to add that..: If people (and my goodness there is a lot) want to complain about something or tell us all how bad Disney is doing..And this happens a lot..
Then we all read it and move on, with some folks disagreeing. But mainly its treated as the complainers or folks that talk about how bad WDW is doing things..they are treated as stating a fact. Which of course they aren't...In MANYS opinion.
But, When people say things positive or like what I did. We get told that we must understand other folks experiences. When people defend Disney....they are ridiculed and told to slow down on the fan boy and kook-aid. There needs to be homeostasis. And I try, at least in my part to be positive. Cause as a long time lurker...Intercot and may other forums are full of the the opposite. The other end of the positive spectrum.
peace

manutd1;2455432 wrote: But doesn't that go both ways...arent you, in a sense, saying I'm wrong for disputing the OP concern. They had their opinion and I shared mine.
In other words...If I started a post and stated what great phone service WDW has...Im sure some one else would say I'm crazy and disagree with statement I made. That doesn't mean they are telling me how to feel...only their strong opinion. And, We should never hold back our opinions on the grounds of "feelings" or such. Thats kinda making it only (lets have a discussion)........if we all agree. And, I do think WDW has A+ service on the phone.
:mickey:

I'm all in favor of people sharing what an experience means to them, but don't think that people should "dispute" an experience that someone else goes through. BTW, if you posted that you think that WDW has A+ phone service, I would (and do) support your right to share your thoughts, whether I feel the same way or not.

manutd1;2455419 wrote: My wife is a ER nurse. She has called WDW many times at work. Break time...lunch time...etc.
ER nurse gets 20 break every 2 hours. Ohio law.[emoji106]
I know NO job is so busy...a person can't call once or twice a day at some point.

I know my mom works for UPMC in PGH, PA & they get a 15 min break in 10 hours. Lunches are not guaranteed and are rarely received. This is a change that has occurred in the past 15 months give or take. We thought this would be illegal & upon investigation they have fallen into some type of health service loophole. Long story short - she definitely couldn't call during her work hours.

manutd1;2455419 wrote: My wife is a ER nurse. She has called WDW many times at work. Break time...lunch time...etc.
ER nurse gets 20 break every 2 hours. Ohio law.:thumbsup:
I know NO job is so busy...a person can't call once or twice a day at some point.

Come and hang out with me at work. Then you'll 'know" otherwise.