MNNHFLTX;2455436 wrote: I'm all in favor of people sharing what an experience means to them, but don't think that people should "dispute" an experience that someone else goes through. BTW, if you posted that you thought that WDW has A+ phone service, I would (and do) support your right to share your thoughts, whether I feel the same way or not.
Very well said! Thank you.
Manutd1, by all means, share your experiences. Even better, make recommendations like good times to call. But it's beyond silly that you're telling people they're not having the experiences they're having, or that they have no reason to be frustrated, when obviously they do. It's also rather strange to tell someone that you "know" they can make these calls from work. Many companies would not allow that. And breaks, if people get them, do not always allow enough time. No one is saying that you can't share your experiences. We're saying it's impolite to dispute other people's experiences. And, thankfully, on this site, people's feelings DO matter. It's not okay to badger someone because you disagree with them. I for one am grateful that the moderators here put manners above anyone's perceived right to push their opinion on someone else.
I love that you've had positive experiences, that you have not have your patience tested and that you have great suggestions to help (like times to call). If you would keep posting that info, that would be great! :mickey:
Susanne
Just because you (general you, not just you) have a room booked, does not automatically get the discount when you call.
There is an entire algorithm for this process. They designate a certain % of occupancy for the discount and once the tier is reached it cuts it off.
That is always why we say booking ahead is a double edge sword. You need to in order to do dining, and fast passes, yet filling the room screws with the algorithm and can cause a discount not to appear.
This is why you will see a lot of changing availability after a discount is released. People move, switch, tweak thus changing occupancy levels. Which then triggers discounts where there were none before.
Hope that makes as much sense in a post as it does in my head LOL
And FYI it takes 5-7 days for a reservation made through Disney to be transferred to us.
Nanc
Thanks for explaining Nanc! This makes sense as to why not ALL previous reservations can be honored when new discount prices are released. it definitely is a double-edge sword it seems...
Paging Mr. Morrow... Mr. Tom Morrow. Please contact Mr. Johnson in the control tower to confirm your flight to the moon.
BC: 9/12, 7/13, 1/14, 5/14, 9/14, 1/15, 9/15, 9/16
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manutd1;2455420 wrote:
Oh, and to note: I called last night at 7pm no wait.So, I guess i DID obviously call in the last 2 days..
Im not trying to be rude...I just 110% don't buy into the notion that someone can't get through to WDW for 2 days.
That means that you called on Thursday....which was NOT Monday or Tuesday when ALL of the lines were busy.
Ok you caught me, if I knew that you were in my house watching me for two days I wouldn't have come on INTERCOT and lied about. :-o
Rita (aka NJGIRL)
People's experiences are going to be different. Some people may get through while others need to make many calls before getting through. There are going to be better times to call that are less busy, but just like a WDW vacation and when you can go, not everyone will be able to call at me busy times.
It's OK for people to be frustrated that haven't been able to get through WHEN THEY CALL. And it's OK to voice that frustration. Our goal here should be to listen and offer help where were can.
This is the friendly reminder that we're all here to help each other.
Steve (aka brownie)
INTERCOT Staff: Accommodations & Mousellaneous
ASMv 4/00, 10/01, 11/03, 5/21
ASMu 8/12, 11-12/22
AKL 6/18
BC 9/94
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POP 11-12/10, 3/12, 10/12, 7/17, 4/22
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WL 12/03
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Disney Dream 8/14
stephicakes;2455489 wrote: Thanks for explaining Nanc! This makes sense as to why not ALL previous reservations can be honored when new discount prices are released. it definitely is a double-edge sword it seems...
I agree! I always wondered how/why "new" resorts were suddenly added to promotions, but this makes sense.
I remember trying to book the very first "free dining" promotion back in 2005. It took quite a few calls to get the code that would actually work where we wanted to stay. Just about drove me crazy. Seems like little has changed, and it is so frustrating the lengths that we go to satisfy our Disney needs. :mickey:
Heather aka ibelieveindisneymagic
INTERCOT Staff
Engaged at the castle!
My Disney Home is POFQ
Well my original frustration has been resolved but not without my husband on hold three separate times for over an hour and myself on hold for 1 hour and 20 minutes. They indeed didn't add the extra day I originally called and asked for but luckily had the extra day to add. My frustration soley lies with the fact that I called once and spent time over the phone adding a day and expecting that it would be there a month later. I understand accidents happen but don't think it's too much to ask when I spend time calling that what I request actually be done, call me crazy but isn't my time just as valuable as customer services? Thank you all for letting me vent my frustration and for your replies.
Mtrm042791;2455642 wrote: Well my original frustration has been resolved but not without my husband on hold three separate times for over an hour and myself on hold for 1 hour and 20 minutes. They indeed didn't add the extra day I originally called and asked for but luckily had the extra day to add. My frustration soley lies with the fact that I called once and spent time over the phone adding a day and expecting that it would be there a month later. I understand accidents happen but don't think it's too much to ask when I spend time calling that what I request actually be done, call me crazy but isn't my time just as valuable as customer services? Thank you all for letting me vent my frustration and for your replies.
Having to put that much time and effort into correcting a mistake someone else made is certainly cause for frustration!! I'm glad you were able to get what you wanted and needed and quite disappointed for you that you had to, essentially, jump through hoops to get it done!!
Linda aka: Faline
INTERCOT Staff: Vacation Planning,Trip Reports and Disney Camping
faline@intercot.com
I am glad it was resolved. Sorry it was so frustrating.
I'll meet you at the Rainbow Bridge.
Mtrm042791;2455642 wrote: Well my original frustration has been resolved but not without my husband on hold three separate times for over an hour and myself on hold for 1 hour and 20 minutes. They indeed didn't add the extra day I originally called and asked for but luckily had the extra day to add. My frustration soley lies with the fact that I called once and spent time over the phone adding a day and expecting that it would be there a month later. I understand accidents happen but don't think it's too much to ask when I spend time calling that what I request actually be done, call me crazy but isn't my time just as valuable as customer services? Thank you all for letting me vent my frustration and for your replies.
Glad to hear that everything has been worked out. :thumbsup:
