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Confused about the new system

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motherhamv
(@motherhamv)
Posts: 106
Cast Member
Topic starter
 

We will be visiting after this new Genie system is implemented. I don't understand what to do with this new DAS program. I talked to a cast member tonight and she said to go guest services when we arrive. However, the one vlog with information about DAS said something about registering and doing a video chat. Can you help??


It's A Great Big Beautiful Tomorrow...

 
Posted : August 21, 2021 8:26 pm
(@cinderelley)
Posts: 3800
Senior Team INTERCOT Cast Member
 

I am headed there at the end of September. If it starts before then, I will let you know what I learn.


I'll meet you at the Rainbow Bridge.

 
Posted : August 22, 2021 1:22 am
motherhamv
(@motherhamv)
Posts: 106
Cast Member
Topic starter
 

Thank You


It's A Great Big Beautiful Tomorrow...

 
Posted : August 22, 2021 11:48 am
(@ibelieveindisneymagic)
Posts: 2523
Staff Member Moderator
 

I think more information will be coming. I have also read/heard that there will be an option to have a video chat with a CM before your visit and to get the DAS set before your trip. You will also still be able to go to Guest Relations during your trip as well.


Heather aka ibelieveindisneymagic
INTERCOT Staff

Engaged at the castle!
My Disney Home is POFQ

 
Posted : August 22, 2021 9:31 pm
(@pjbs35a)
Posts: 3496
Staff Member Moderator
 

Let us always meet each other with smile, for the smile is the beginning of love. - Mother Teresa


Frankie #1440

INTERCOT Staff

Every day there is sad news, but each day itself is glad news.----Found in fortune cookie at Nine Dragons Restaurant in Epcot while having lunch during INTERCOT's 10th Anniversary Meet

But If Not

 
Posted : August 23, 2021 9:04 am
(@cinderelley)
Posts: 3800
Senior Team INTERCOT Cast Member
 

I found this on the Disney World website

Coming Soon: 2 Exciting New Features
These options will be available in addition to our existing, in-person DAS program.

Pre-Arrival Registration and Planning via Live Video Chat
This fall, we’re introducing a new option to register virtually with a Cast Member via live video chat as early as 30 days in advance of a park visit.

During your chat with a Cast Member, you’ll also have the opportunity to select up to 2 experiences per day (subject to availability) using our new DAS Advance planning option. Please keep in mind that DAS Advance selections must be booked at least 2 days prior to the day you plan to redeem them, and you will not be able to make selections on the day of your visit.

If the experience you want is available, you’ll be given a one-hour return window to redeem during the day of your visit. Any selections you make will appear as plans on the My Disney Experience app or on this website.

Please note: at this time, live chat will be offered in English only.

Same-Day DAS Return Time Self-Selection Tool
A new way to request return times is also debuting this fall. In lieu of having to physically go to an experience or to a kiosk to obtain a return time from a Cast Member, Guests registered in the DAS program (and their party members) will be able to make return time selections right from the My Disney Experience app during the day of a park visit.

Stay tuned for more details!


I'll meet you at the Rainbow Bridge.

 
Posted : August 26, 2021 8:36 am