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My Disney Experience conflict

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(@mrpeetrie)
Posts: 479
Senior Cast Member
Topic starter
 

UPDATE: On my Samsung Tab, when I try to "manually" link my reservation, it states it is already linked to another account -- it's linked to MY 6YO SON!!!!!!! LOL!!!! On phone (hold) with techs now!


WDW - 99 Off Site
WDW - 00 C.Springs, Wilderness
WDW - 01 POFQ, Boardwalk
WDW - 02 C.Beach, POFQ, AK Lodge
WDW - 04 Riverside
WDW - 05 C.Springs
WDW - 07 Riverside
WDW - 11 C.Beach
WDW - 12 POFQ
WDW - 14 Riverside
WDW - 15 POFQ
WDW - 19 Wilderness
WDW - 20 C.Beach

 
Posted : September 26, 2016 11:11 am
(@mrpeetrie)
Posts: 479
Senior Cast Member
Topic starter
 

Still no luck with the Disney technician. She stated that because I am so far out from my next trip, it might not show up on the app yet. She can see everything from her end.

"Everything looks fine."

She told me to give it a few more weeks. If it doesn't show up in the app then, we might have a problem.


WDW - 99 Off Site
WDW - 00 C.Springs, Wilderness
WDW - 01 POFQ, Boardwalk
WDW - 02 C.Beach, POFQ, AK Lodge
WDW - 04 Riverside
WDW - 05 C.Springs
WDW - 07 Riverside
WDW - 11 C.Beach
WDW - 12 POFQ
WDW - 14 Riverside
WDW - 15 POFQ
WDW - 19 Wilderness
WDW - 20 C.Beach

 
Posted : September 26, 2016 1:58 pm
(@ibelieveindisneymagic)
Posts: 2523
Staff Member Moderator
 

MrPeetrie;2492119 wrote: She told me to give it a few more weeks. If it doesn't show up in the app then, we might have a problem.

I'm sorry. I guess that means you book some time in a few weeks, and hope you get someone who fixes it, instead of someone who just hopes it goes away?


Heather aka ibelieveindisneymagic
INTERCOT Staff

Engaged at the castle!
My Disney Home is POFQ

 
Posted : September 26, 2016 8:08 pm
(@mrpeetrie)
Posts: 479
Senior Cast Member
Topic starter
 

UPDATE! UPDATE! UPDATE!

Today, I am exactly one year from arrival day and the mobile app does indeed show my reservation. The technician was correct. I was too far out!


WDW - 99 Off Site
WDW - 00 C.Springs, Wilderness
WDW - 01 POFQ, Boardwalk
WDW - 02 C.Beach, POFQ, AK Lodge
WDW - 04 Riverside
WDW - 05 C.Springs
WDW - 07 Riverside
WDW - 11 C.Beach
WDW - 12 POFQ
WDW - 14 Riverside
WDW - 15 POFQ
WDW - 19 Wilderness
WDW - 20 C.Beach

 
Posted : September 27, 2016 6:25 am
 DebK
(@debk)
Posts: 87
Cast Member
 

Tony,

Glad it worked out! I find the MDE tech folks to be pretty good.


 
Posted : September 27, 2016 7:26 am
(@mrpeetrie)
Posts: 479
Senior Cast Member
Topic starter
 

Thanks, Deb.


WDW - 99 Off Site
WDW - 00 C.Springs, Wilderness
WDW - 01 POFQ, Boardwalk
WDW - 02 C.Beach, POFQ, AK Lodge
WDW - 04 Riverside
WDW - 05 C.Springs
WDW - 07 Riverside
WDW - 11 C.Beach
WDW - 12 POFQ
WDW - 14 Riverside
WDW - 15 POFQ
WDW - 19 Wilderness
WDW - 20 C.Beach

 
Posted : September 27, 2016 7:53 am
(@sacandjac)
Posts: 9
INTERCOT Guest
 

I have the same problem with my Dec 2017 trip. It shows up on PC but not app. I did live chat with support and was told it would not show up on my app because it was more than a year out. It should show up on my app in Dec when I was just a year out. True or not? Who knows? Will wait and see.


 
Posted : October 4, 2016 6:49 am
(@mrpeetrie)
Posts: 479
Senior Cast Member
Topic starter
 

sacandjac, mine showed up exactly one year from arrival on the mobile app.


WDW - 99 Off Site
WDW - 00 C.Springs, Wilderness
WDW - 01 POFQ, Boardwalk
WDW - 02 C.Beach, POFQ, AK Lodge
WDW - 04 Riverside
WDW - 05 C.Springs
WDW - 07 Riverside
WDW - 11 C.Beach
WDW - 12 POFQ
WDW - 14 Riverside
WDW - 15 POFQ
WDW - 19 Wilderness
WDW - 20 C.Beach

 
Posted : October 5, 2016 8:20 pm
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